Customer Care Executive

• Manage a high volume of inbound calls (150-180 calls per day) related to logistics and delivery inquiries.
• Provide accurate information and resolve customer issues concerning shipment tracking, delivery schedules, and other logistics-related queries.
• Document all customer interactions, including inquiries, complaints, requests, and resolutions, in the CRM system accurately.
• Escalate complex issues to the appropriate team when necessary and follow up to ensure timely resolution.
• Maintain a positive and professional attitude while handling customer concerns, delays, or shipment changes.
• Collaborate with internal teams to ensure prompt and accurate resolution of customer issues.
• Follow communication scripts, guidelines, and call center protocols to ensure consistency and professionalism.
• Meet performance metrics and targets for call handling time, quality, and customer satisfaction.
• Adapt to rotational shifts and a rotational week off schedule.

Requirements:

• Bachelors degree .
• Previous experience in a call center, preferably in logistics or a related field, is highly desirable.
• Strong communication skills, both verbal and written.
• Ability to remain calm under pressure and manage high call volumes effectively.
• Excellent problem-solving skills with a focus on customer satisfaction.
• Comfortable working in a fast-paced environment with rotational shifts and weekends.
• Proficiency in basic computer skills.
• Good organizational skills and attention to detail.

Preferred Skills:

• Experience in the logistics or transportation industry.
• Familiarity with shipment tracking systems and logistics.
• Multilingual skills are a plus.
• Ability to multitask, prioritize, and handle a fast-paced work environment.

Shift & Schedule:

• Day Shit.
• 6-day workweek .
• Rotational shifts .
• Rotational week off (varies each week).
• Ability to handle 150-180 inbound calls daily.