All Filters
2 CSR Jobs
CSR
Global Classroom
posted 29d ago
Job Description
Global Classroom Pvt Ltd is looking for CSR to join our dynamic team and embark on a rewarding career journey.
- As a Customer Service Representative, you will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring overall customer satisfaction
- Your role is to represent the company in a positive and professional manner while delivering exceptional customer service
- Key Responsibilities:Customer Interaction:Respond promptly and professionally to customer inquiries via phone, email, chat, or other communication channels
- Provide accurate information about products, services, and company policies
- Assist customers in placing orders, processing returns, and resolving product or service-related issues
- Issue Resolution:Identify and assess customer needs to achieve prompt issue resolution
- Investigate and troubleshoot customer problems, finding effective solutions and ensuring customer satisfaction
- Collaborate with other departments to resolve complex issues and escalate problems when necessary
- Communication Skills:Communicate effectively and empathetically with customers to build and maintain positive relationships
- Clearly and concisely convey information, instructions, and updates to customers
- Product Knowledge:Develop and maintain a deep understanding of the company's products, services, and policies
- Stay informed about industry trends and updates to provide accurate information to customers
- Documentation:Accurately document customer interactions, issues, and resolutions in the customer relationship management (CRM) system
- Generate reports and analyze data to identify trends and opportunities for improvement
- Customer Satisfaction:Proactively seek feedback from customers to gauge satisfaction and identify areas for improvement
- Strive to exceed customer expectations and contribute to overall customer loyalty
- Team Collaboration:Collaborate with other customer service representatives and cross-functional teams to share information and improve processes
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for CSR roles with real interview advice
What CSR at Global Classroom are saying
What Global Classroom employees are saying about work life
based on 18 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
Global Classroom Benefits
View more benefits
Compare Global Classroom with
Classcanyon
Compare
Jitm Skills
Compare
IILM
Compare
Motion Education
Compare
Ducat
Compare
Oakridge International School
Compare
Neverskip
Compare
IIMT Group of Colleges
Compare
Education Culture
Compare
Pace IIT & Medical
Compare
IMS Learning Resources
Compare
The George Telegraph Training Institute
Compare
The Aditya Birla Public School
Compare
Manav Rachna International University
Compare
Mody University Science Technology
Compare
CMR University
Compare
Victorious Kidss Educares
Compare
Gemological Institute of America
Compare
Radcliffe School
Compare
Pathfinder Educational Centre
Compare
Similar Jobs for you
How was your last interview experience?
How was your last interview experience?
Feedback
