Customer Care Executive

Job Description:

• As a Customer Service Executive you will converse with the customer via Whatsapp and calls Check with them for appointments and schedule it as per their convenience
• Reminder calls for appointments
• Provide accurate and detailed information to clients regarding services, appointment procedures, and any other inquiries
• Maintain detailed records of client interactions, appointments scheduled, and follow-up actions taken
• Ensure all client information is up-to-date and accurately recorded in the system
• Adhere to established communication procedures, guidelines, and company policies

Requirements:

• Fluent in English
• Comfortable commuting to Nariman Point.
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Proficiency in using scheduling and CRM tools
• Excellent organizational and time-management skills
• Problem-solving skills and a customer-oriented mindset
• Prior experience in Customer Experience process is a must with voice, chat and emails background

What you'll do:

• Deliver first level of customer service via Whatsapp and calling the customer
• Convert Whatsapp queries to appointments
• Schedule appointments for customers
• Follow up on additional appointments if required
• Send reminders to customers for any appointments and vaccinations