Regional Process Auditor & Trainer

• Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Exceptional Analytical skills
• Advance Computer Skill and MS Office
• Desire to Learn and innovate
• A Go-Getter g. Independent starter
• A motivator
• Good Time Management Skill
• High attention to details
• Impressive communication, Presentation and Interpersonal skill

Language

1. English Written / Spoken – Mandatory

2. Hindi – Spoken - Mandatory

3. Regional Languages – Spoken – Preferred

ii. Class room training – Hold focus of multiple person

The candidate will need to perform extensive travel

a. Will need to visit Service Station

b. Also travel in the tier 2 / Tier 3 cities where Croma Store and Service Stations exist

c. Involve multiple cities

Key response areas

a. Learning and Development

i. Analyze training needs to develop new training programs or modify and improve existing programs.

ii. Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement.

iii. Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.

iv. Discuss with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors.

v. Develop and organize training manuals, multimedia visual aids, and other educational materials.

vi. Develop testing and evaluation procedures.

vii. Train instructors and supervisors in techniques and skills for training and dealing with employees. viii. Conduct orientation sessions and arrange on-the-job training for new hires.

ix. Conduct or arrange for ongoing technical training and personal development classes for staff members.

x. Coordinate established courses with technical and professional courses provided by community schools and designate training procedures.

xi. Evaluated the knowledge of class participants to determine training needs and effectiveness

1. New Product training

2. Feature and Technical training of the OB ASI and Technicians

3. Customer Service Skill

4. Module shared by HR Training

5. Technical refreshers

6. Process refreshers

xii. Collaborate with Field Operation to identify their training needs

1. New Process / Product Training

2. Feature and Technical training of the ASI and Technicians

3. Refresher / Follow-up

xiii. Provided 'Train the Trainer' training to new & existing technicians prior to going out into the field.

xiv. Develop monitoring systems to ensure that all employees are performing job responsibilities according to training

xv. Provide on-boarding, coaching and training/development of existing and new team members and ASC

xvi. Evaluated the knowledge of class participants to determine training needs and effectiveness

xvii. Provide training of ASC on the use of various new product lines

xviii. Also responsible for educating Technicians and introducing them to the new product lines.

xix. Revised training plans to meet new training requirements and kept technical information up to date

xx. Coordinated training schedule, dates, and ASC as well as maintained all training systems and databases related to product training

b. Technology Skills

i. Electronic mail software - Microsoft Outlook

ii. Office suite software - Microsoft Office, Word, Power Point, Excel etc.…

iii. Video conferencing software - MS Team, Google Meet, Zoom Meeting

iv. Web page- Chrome, Edge, Google

c. Work Activities

i. Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others

. ii. Communicating with ASC, or IRL team - Providing information to supervisors Co-workers, and subordinates by telephone, in written form, e-mail, or in person.

iii. Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

iv. Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.

v. Guiding, Directing, and Motivating team - Providing guidance and direction to team, including setting performance standards and monitoring performance.

vi. Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.

vii. Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.

viii. Providing Consultation and expert advice to management or other groups on technical, systems, or process[1]related topics

d. Detailed Work Activities

i. Conduct opinion surveys or needs assessments.

ii. Evaluate training programs, instructors, or materials.

iii. Evaluate employee performance.

iv. Evaluate program effectiveness.

v. Conduct employee training programs.

vi. Manage resources & activities.

vii. Discuss with organizational members to accomplish work activities.

viii. Determine operational compliance with regulations or standards.

ix. Develop procedures to evaluate organizational activities.

x. Coordinate special events or programs.

e. Skills

i. Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

ii. Instructing - Teaching others how to do something.

iii. Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

iv. Coordination - Adjusting actions in relation to others' actions.

v. Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.

vi. Speaking - Talking to others to convey information effectively.

vii. Active Learning - Understanding the implications of new information for both current and future problem[1]solving and decision-making.

viii. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

ix. Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

x. Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

xi. Writing - Communicating effectively in writing as appropriate for the needs of the audience.

xii. Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions

f. Process Due Diligence

i. Studying SOPs and check random transections to verify controls in each area

ii. New Vendor Onboarding Due Diligence

iii. Perform and control the full audit cycle including risk management and control management over Field Service operations effectiveness and compliance with all applicable directives and regulations

iv. Obtain, Analyze and Evaluate previous reports, data, flowcharts etc.

v. Prepare and present reports that reflect audit’s results and document process

vi. Identify loopholes and recommend risk aversion measures and cost savings

vii. Continuous review of key processes, identify improvement areas for better control, digitization opportunities and enhanced customer experience

viii. Maintain open communication with management

ix. Document process and prepare audit findings memos

1. Time bound closure of audit findings with actions from auditee

x. Process Diligence - Mother and Hub WH

1. Inventory management Audit and CAPA

2. Identification of Revenue leakages and placing CAPA

xi. Conduct follow up audits to monitor Field Operations involvement

xii. Engage in continuous knowledge development Process, Regulations, Best practices, systems, techniques and performance standards

g. Leaning & Development

g. Key Performance Indicators

a. Customer Satisfaction Score Identify, implement and drive the RCA and CAPA

b. Net Promotor Score for Installation calls, implement and drive the RCA and CAPA

c. Process Audit score for the Service Provider

d. Process Audit score for the Inventory management

e. Team and Service Provider products and process knowledge/score

f. Inventory management Audit and CAPA

h. Service network Responsibility

a. Collaborate with OB-ASI/RSM to identify ASC training needs.

b. Schedule appropriate training sessions.

c. Plan and implement an effective training program.

d. Prepare training materials such as module summaries, videos, and presentations.

e. Train and guide new technicians

f. Arrange for and conduct on-site training when needed

g. Help escalate and resolve technical support issues when necessary on field and at ASC

h. Determine overall effectiveness of programs and make improvements

i. Keep and report data on completed courses, absences, issues etc.

j. Observe and evaluate results of training program