CRM Executive

Role & responsibilities

Contact potential or existing customers to inform them about a product or service using scripts. • Answer questions about products or the company.

• Ask questions to understand customer requirements and close sales.

• Direct prospects to the field sales team when needed.

• Make coordination with sales persons of respective areas.

• Following up of respective areas customer to solve their queries and issue.

• Enter and update customer information in the database.

• Take and process orders in an accurate manner.

• Handle grievances to preserve the companys reputation.

• Go the extra mile” to meet sales quota and facilitate future sales.

• Keep records of calls and sales and note useful information.

Eligibility for this Post:

• Proven experience as customer relationship representative or other sales/customer service role.

• Proven track record of successfully meeting sales quota preferably over the phone.

• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.

• Ability to learn about products and services and describe/explain them to prospects.

• Excellent knowledge of English.

• Excellent communication and interpersonal skills.

• Cool-tempered and able to handle rejection.

• Outstanding negotiation skills with the ability to resolve issues and address complaints.

Education & Skills:

• Should be any Graduate.

• Should be exceptional at observing and analyzing