Amazon Connect

Amazon Connect

Exp: 5+ years

Project role: - Techno Functional.
Need Senior... Enhancements related project. Agile approach. ...
Enhancements on Existing Large implementation of Amazon Connect. ..
Around 100K calls per day.. High Volume. Large number of Agents on the tool.
Client requires resources with a deep understanding of the AWS ecosystem and its ability to interact with 3rd-party systems (i.e. Salesforce, home-grown APIs).

Key skills

Working with leadership and key stakeholders to gather requirements and implement internal changes
Ability to architect consumer-focused support experiences across numerous personas and lines-of-business
Strong project management skills and the ability to juggle multiple projects and deliverables at once while keeping tight and ever-changing deadlines
Provide on-going support and system administration to quickly fix issues
Deep knowledge of the AWS ecosystem, including Amazon Connect, S3, AWS Lambda, CloudWatch, and IAM.
Strong development experience in building and maintaining enterprise integrations (i.e. via AWS Lambda, home-grown APIs, etc.).
Experience with Salesforce; Administrator and Service Cloud certifications preferred