Collection Agent

Roles and Responsibilities:

• Proactively contact interested leads via phone, email, and WhatsApp to complete collection formalities.
• Connect with NBFC partners to expedite loan approvals through various communication channels.
• Educate customers on payment terms, timelines, and financial assistance options.
• Generate payment links for learners opting for manual payments and assist them in timely transactions.
• Negotiate payment plans for overdue accounts and remind customers of pending payments.
• Accurately track and document collection efforts in CRM and Google Sheets.
• Collaborate with NBFCs, sales, and customer support teams to address payment-related issues.
• Identify and escalate non-responsive accounts for further action as needed.
• Maintain a professional and empathetic approach in all interactions to enhance customer experience.
• Meet and exceed monthly collection targets while adhering to compliance and ethical practices.

Requirements:

• 1+ years of experience in collections, customer service, or a related field (preferably in Ed-Tech, NBFC, finance, or BPO).
• Strong negotiation and communication skills, with the ability to handle challenging conversations professionally.
• Familiarity with CRM tools and collection management systems is advantageous.
• Understanding of installment payment models, EMI structures, and financial assistance programs in the education sector.
• Ability to thrive in a fast-paced environment and meet tight deadlines.
• A bachelors degree or equivalent qualification is preferred