Client Communication

As an Operations Manager at CRG, you will play a pivotal role in ensuring the smooth functioning of
our IT services operations. Your primary responsibilities will include resource management, resource
time sheet management, client feedback management, understanding new resource requirements,
and preparing client invoices. You will collaborate closely with various teams to enhance our
operational efficiency and maintain high client satisfaction levels.

• Implement and maintain a time tracking system to monitor resource hours attendance.
• Review and approve time sheets, ensuring accuracy and compliance with company policies.
• Generate reports for resource utilization analysis.

• Collect and analyse client feedback on our services.
• Work closely with the client services team to address and resolve any concerns or issues.
• Identify areas for improvement based on client feedback and implement necessary changes.

• Prepare accurate and timely client invoices based on project milestones and resource utilization.
• Ensure compliance with client contracts and billing terms.
• Collaborate with the finance department to resolve billing discrepancies.

• Continuously improve operational processes related to resource management and client
  billing.
• Identify opportunities for automation and optimization to enhance efficiency.