Customer Support ( Voice Process)

About SalaryBox :

SalaryBox is a solution that makes employee management effortless

Our product offers a range of features, from time and attendance tracking to employee

payments, and much more

We help small businesses manage their payroll by eliminating

the hassle of manual, paper-based processes with our service, you will always know what you

owe employees when payments are due, and who is been paid

With our automated system, you can have your payroll processed in seconds, right from the

palm of your hands

Our customers enjoy peace of mind knowing their company is following

all regulations

Founded in 2020, we have raised capital from top-tier investors including Y Combinator,

DoorDash Inc

s Gokul Rajaram, former Tinder and Spotify executive Sriram Krishnan and

former Facebook executive Anand Chandraskeran

Our values are rooted in Customer Empathy & a relentless obsession with Product

Innovation

Our passion to build an extremely useful and usable product has helped us grow

significantly within a small span of time

Get on board with our platform today to see how it can help you and your company grow!

Available on both Android and iOS

Website : https://www

salarybox

in/

LinkedIn : https://www

linkedin

com/company/salaryboxapp

Job Location Gurugram

Job Summary:

The ideal candidates day-to-day activities would primarily revolve around assisting customers via

phone calls

This involves answering incoming calls promptly and professionally, actively listening to

customer concerns, and providing accurate solutions

You will need to diagnose issues, troubleshoot

technical problems, and guide customers through using products or services

Efficiently documenting

customer interactions and solutions is crucial, as is collaborating with team members and other

departments to address complex problems

Additionally, you will participate in ongoing training to

enhance your product knowledge and customer service skills

Meeting quality and performance

metrics, managing your shift effectively, and maintaining a positive attitude while handling customers

inquiries are all integral parts of your role

Responsibilities:

Resolving customer complaints brought to your attention

Possessing excellent product knowledge to enhance customer support

Establishing a positive rapport with all clients and customers via phone

Interacting with customers to ensure they have a desirable and shareable experience

Overseeing the customer service process

Requirements

Requirements

Candidate must be a graduate

Minimum 1 year of experience in customer service is mandatory

Must be fluent in English

Communication and thought process has to be good

Must be comfortable working from the office

Must be comfortable with 6 days working with 2 Saturdays Off

Must have excellent convincing skills

Females will be preferred