Client Retention Executive

Job Title: Client Retention Executive
Location: Pune, India
Company: CrelioHealth

Job Summary

The Client Retention Executive is responsible for maintaining and nurturing relationships with clients to ensure their continued satisfaction and loyalty to our company s services/products. This role is crucial to increasing customer lifetime value and reducing churn through proactive communication, problem-solving, and strategic relationship management. Key Responsibilities Client Relationship Management: Develop and maintain long-term relationships with clients, acting as the main point of contact and understanding their needs and objectives. Account Monitoring: Track client satisfaction levels and proactively address any potential issues or risks of churn. Renewals and Retention: Drive renewals, upselling, and cross-selling opportunities through a thorough understanding of alignment with client needs and offerings. Feedback Collection: Regularly gather feedback from clients and communicate it to relevant teams for product or service improvements. Data Analysis and Reporting: Monitor key retention metrics and prepare reports, analysing trends to identify opportunities for improving client satisfaction and retention rates. Conflict Resolution: Address client complaints and resolve any issues efficiently, keeping clients informed of steps taken to remedy any concerns.

Qualification : Bachelor s degree (Business, Marketing, Communications, or a related field)

Experience: 1-3 years in client relationship management, customer success, or account management.

Skills:

• Excellent communication and interpersonal skills.
• Problem-solving and conflict-resolution capabilities.
• Strong organizational skills and attention to detail.
• Ability to analyse data and derive insights to guide retention strategies.
• Familiarity with CRM software and client success metrics.

Key Performance Indicators (KPIs)

• Client retention rate
• Churn rate
• Customer satisfaction score (CSAT)
• Net Promoter Score (NPS)
• Renewal and upsell success rate
• Personal Attributes
• Proactive and self-motivated
• Client-centric mindset
• Ability to work in a team and independently
• Empathy and patience in client interactions

Why Join CrelioHealth
At CrelioHealth, you will have the opportunity to work in a fast-paced, innovative environment, where every team member is vital to our success. We offer competitive compensation and benefits, a flexible work schedule, and a culture that promotes work-life balance.

Our Products

Crelio Patient Engagement
Crelio Patient Engagement Software offers flexible pricing with quarterly billing, starting at $150 per month for labs of all sizes. The platform offers a variety of plans, divided into two main categories: Basic & Grow. It also facilitates unique Add-ons as per the laboratory needs. The basic plan includes online appointments, home collection booking, self-registration, and automated patient communication, The Grow plan includes slot management, white labelling, and kit management, The Add-ons plan for multi-centre labs includes creating custom packages and managing bookings for multiple centres.

CrelioHealth For Diagnostics
Our LIMS System streamlines essential processes in your laboratory to enhance operational efficiency. Therefore, handling every critical aspect of your lab becomes easier, from managing front desk tasks to reporting deliveries and maintaining crucial lab information through the Laboratory Information Management System (LIMS).

CrelioHealth PACS System Price

Pick PACS System Pricing Thats Perfect for Your Radiology Imaging Business. Our PACS System cost list can be easily determined on the calculator (shown below) with different image upload options suitable to each modality under radiology imaging. Check PACS pricing for each modality as per the number of studies on the left side of the PACS price calculator. Once you select all the modalities suitable to your radiology and imaging center, you can view the estimated PACS cost at the right side of the PACS System cost calculator.