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39 Credit Control Jobs in Pune

National Manager - Debt Management Servi...

BAJAJ FINANCIAL SECURITIES LIMITED

 · 

4.0

 based on 6.7k Reviews

4-5 years

Pune

National Manager - Debt Management Servi...

Bajaj Finance

posted 2d ago

Job Role Insights

Key skills for the job

Customer Service Salesforce Customer Support Collections Loan Recovery Portfolio Management

+ 6 more

Job Description

    



Job Purpose  
â"This position is open with Bajaj Finance ltd.â"
Managing the collections unit in a particular Region and monitoring the collection of the amount due to the organization, while ensuring that cases are handled appropriately according to the company guideline    



Duties and Responsibilities  
Portfolio Management
  •  Analyses trend of incremental portfolios
  •  To reduce forward flows of cases
    2. Case Management
  •  Works out changes in allocation patterns along with Area Managers - tracks impact on collection efficiency
  •  Engages with the Risk / Credit teams to get sufficient KYC inputs for Skip Tracing; Regularly reviews delay in closures / non-resolution cases / Customer service issues (Flow) with the Operations team; Influences the team for timely settlement; Escalates cases when there are delays
  •  Involves self in resolving escalated cases where needed - such as joint visits with agencies for high value customers; Plans on calls / meetings with BPTP / critical customers; Reviews and approves the month tour plans of the team
  •  Ensures visits by the legal team to the delinquent customers residence/ office etc. to pressurize customer to make payments; Follows up for police action against customers (e.g., Police visits at customers place, attaching customers property, etc.)
  •  Keeps track of payment deposition status through regular updates from ACMs; Ensures relevant Finn One approvals are obtained
    3. Planning, Budgeting, Monitoring
  •  Reviews capacity planning vs forecast volumes; Reviews capacity requirements, proposes additional agency empanelment if need be
  •  Gets AOP downloads, sets aspirational numbers for next year; Sets goals per Area through discussion - breaks down goals into smaller components and steps that are easier to execute and track
  •  Conducts performance update meetings as per schedule; Creates month-wise action plans for team based on findings; Reviews and tracks closures vis-Ã -vis milestone and monthly projections and plans; Initiates pending closures in CRM
  •  Reviews and validates Cost Tracker for agency payments, PP / magic wand data
  •  Studies and discusses agency change plans to finalize actions; Focusses on developing or appointing agencies with more comprehensive skills - skip tracing / tele calling / field support;
    4. Agency and Dealer Management 
  •  Analyses last month performance per agency; Discusses with Area Managers and RO's, identifies causes and remedies for under-performance, if any, and builds action plans accordingly, including meeting and discussing with the vendors to agree on improvement goals and steps
  •  Ensures regular touch with vendors - meets and listens to them periodically to ensure that they have been heard and responded to; Shares company news and plans with them as relevant to them
  •  Examines instances of breach in compliances, recommends actions to be taken against relevant employees and vendors; Monitors and periodically reviews team members on action plans regarding audit observations; Recommends action against agencies for delays in deposition
    5. Team management:
  •  Takes care of allocations of his / her region and critical locations
  •  Identifies capacity of the locations
  •  Tracks vendor availability in locations
    6. Performance Tracking
  •  Tracks location wise|. Team management:
  •  Takes care of allocations of his / her region and critical locations
  •  Identifies capacity of the locations
  •  Tracks vendor availability in locations
    6. Performance Tracking
  •  Tracks location wise performance of ACM/CM and ROs based on critical parameters
  •  Tracks last 3 months PP% for each team
  •  Drives critical parameters most relevant with portfolio losses    



    Required Qualifications and Experience  
    SKILLS AND KNOWLEDGE
    (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)




    Educational Qualifications
    a) Qualifications
    Graduation

    b) Work Experience
  •  Minimum 4-5 years of work experience
  •  Prior experience in collections (preferable)
  •  Should have experience in NBFC/ banking sector
  •  Strong people management skills and should have managed a large team in the past with significant field experience    

    • Employment Type: Full Time, Permanent

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    What people at Bajaj Finance are saying

    3.9
     Rating based on 4 National Manager reviews

    Likes

    Perks and salary

    • Salary - Excellent
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    Read 4 National Manager reviews

    National Manager salary at Bajaj Finance

    reported by 32 employees with 13-23 years exp.
    Lock Unlock
    ₹35 L/yr - ₹65 L/yr
    28% more than the average National Manager Salary in India
    View more details

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