EXECUTIVE GUEST RELATIONS

Guest Engagement : Interacting with guests in a friendly and professional manner, welcoming them upon arrival, and addressing any questions or requests they may have.Guest Services : Assisting guests with check-in and check-out processes, room assignments, and providing information about hotel facilities and services.Problem Resolution : Handling guest complaints or issues promptly and efficiently, finding suitable solutions to ensure guest satisfaction.Personalized Services : Offering personalized services based on guest preferences and special occasions to create memorable experiences.VIP Handling : Managing arrangements and services for VIP guests, ensuring their needs and expectations are met.Guest Feedback : Soliciting guest feedback and reviews, and analyzing feedback to identify areas for improvement and address recurring issues.Relationship Building : Establishing and maintaining positive relationships with regular guests, anticipating their preferences, and creating a sense of loyalty.Event Coordination : Assisting in the planning and coordination of special events or functions hosted by the establishment.