Travel Consultant - Corporate Clients

Job Title: Travel Consultant-Corporate

Experience: 3 to 4 years

Location: Mumbai

Job purpose: Provide a high level of customer service and support to both existing and new clients and suppliers. Provide guidance and support to clients, using a variety of communication methods to enable the smooth running of day-to-day operations within the department

Key Tasks:

• Manage bookings which include domestic, international flights, Hotel & Rail.
• Hands-off experience with corporate clients
• GDS Knowledge is must - Preferably Galileo
• Provide information on products/services- Visa, / Insurance/ Hotel
• Handle refund and cancellation of Domestic/International air tickets.
• Coordinate for the issuance of tickets with proper deal codes / use of bonus miles and other rewards that clients may want to utilize.
• Co-ordinate with client/implant/servicing team.
• Assistance in follow up with invoicing and recoveries
• Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives. Additionally provide relevant information, brochures and publications to travelers.
• Flexible to work in the shifts and based on the client requirements

Dimensions:

Functional Skills/Competencies:

1. Travel Agent Activities

2. GDS Knowledge - Preferably Galileo

3. Corporate Client Handling MUST

Personal Qualities / Behavioral Competencies:

1. Demonstrate excellent communication and interpersonal skills

2. Flexible and Goal Oriented

3. Basic Excel and Microsoft Tools