Create and provide new customer experience metrics and insights to ensure the best shopping experience for our customers.
Collaborate with product managers, designers, program managers, engineers, and other stakeholders to make data-driven decisions.
Create and manage weekly/monthly/quarterly business reports and work together with other teams to capture quality insights and present them to our stakeholders and leadership.
Expert thought leadership as an ecommerce and fulfillment service analyst.
Qualifications
Expert SQL knowledge, with 8+ years work experience in data analytics
Experience in providing clear and actionable plans by analysing data and insights
Ability to take work into your own hands with a sense of responsibility and exercise judgment to act in fast-paced and dynamic environment
Great ability to think critically and solve nonstructural problems
Strong communication skills to share analysis results clearly and concisely
Experience with big data tools like Hadoop, Spark, and Presto
Experience with BI tools like Power BI or Tableau
Experiencing working in Fraud domain is a plus
Bachelor s degree in statistics or computer engineering or equivalent experience
Preferences
Experience with Python and R/SAS, or other statistical packages
Experience in working with version control (Git, SVN, etc.)
Well diverse in or comfortable with learning new modern data tools
Master s degree in statistics or engineering or equivalent experience
Experience analyzing e-commerce and customer behavior logs