Corporater - Microsoft Dynamics/Power Automate/Jira Expert - System Administration (6-8 yrs)

About the job

Location : Bangalore or Chennai, India

Position Type : Full-Time

Company : Corporater Asia

Reporting to : Chief Customer Officer / Customer Success

Job Description :

Corporater is seeking a highly skilled and experienced Microsoft Dynamics 365 CRM, Microsoft Power Automate, and Jira "Expert / Superuser" to join our team in Chennai or Bangalore. The ideal candidate will have deep expertise in these systems and will be responsible for technical configuration, support, and integration across our organization. This is a dedicated role focused on optimizing these technologies to their full potential on a global level, enhancing our business processes, support structures, and project management workflows.

Key Responsibilities :

System Management :

- Serve as the primary technical point of contact for all Microsoft Dynamics 365 CRM, Microsoft Power Automate, and Jira-related queries and issues.

- Manage, configure, and maintain Dynamics 365 CRM and Jira to meet business needs.

- Develop, test, and implement Power Automate workflows to streamline business processes across the Microsoft and Jira platforms together with IT Operations.

User Support and Training :

- Provide expert-level support and troubleshooting for end-users of Dynamics 365 CRM, Power Automate, and Jira.

- Conduct training sessions for staff to enhance their understanding and utilization of Dynamics 365 CRM, Power Automate, and Jira.

- Create and maintain comprehensive documentation for system configurations, processes, and user guides.

Process Improvement :

- Analyze business processes and identify opportunities for improvement using Dynamics 365 CRM, Power Automate, and Jira, in collaboration with system owners.

- Collaborate with various department superusers to understand their needs and implement solutions that enhance efficiency and effectiveness.

- Continuously monitor system performance and user feedback to make informed adjustments.

Project Management :

- Lead and manage projects related to Dynamics 365 CRM, Power Automate, and Jira implementations and upgrades.

- Coordinate with IT and other relevant departments to ensure successful project delivery using Jira as a project management tool.

Best Practices and Compliance :

- Ensure compliance with industry standards and best practices across Dynamics 365 CRM, Power Automate, and Jira.

- Stay up to date with the latest developments and features of Dynamics 365 CRM, Power Automate, and Jira.

- Update and qualify documentation related to change management and integration with Jira.

Qualifications :

Education : Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.

Experience :

- Minimum of 3 years of experience working with Microsoft Dynamics 365 CRM as a system administrator/developer.

- Extensive experience with Microsoft Power Automate, including developing complex workflows related to SharePoint, Teams, and Microsoft Dynamics 365.

- Proven experience in managing and supporting Jira, including project setups, configurations, and workflow customizations.

- Proven track record of managing and supporting enterprise-level CRM and project management systems.

Skills :

- Strong technical knowledge of Microsoft Dynamics 365 CRM, Microsoft Power Automate, and Jira.

- Excellent problem-solving and analytical skills.

- Ability to train and support end-users effectively.

- Strong project management and organizational skills.

- Excellent communication and interpersonal skills.

Certifications :

- Relevant Microsoft certifications (i.e., Microsoft Certified : Dynamics 365 Fundamentals, Microsoft Certified : Power Platform Fundamentals) are highly desirable

- Jira-related certifications (i.e., Atlassian Certified in Jira Project Administration) are a plus.

What We Offer :

- Competitive salary and benefits package.

- A dynamic and collaborative work environment.

- Opportunities for professional growth and development.

- The chance to work with cutting-edge technologies and make a significant impact on our business operations.

Why Join Us :

At Corporater, you'll have the opportunity to work with a diverse and talented team of professionals from around the world. We offer competitive compensation, comprehensive benefits packages, and opportunities for professional development and career growth.

Join us and be part of a company that is transforming the way organizations manage governance, risk, compliance, and performance on a global scale.