Marketing Operations Manager - India

Reporting to the Executive Director, the ideal candidate is a strong communicator and collaborator with experience in general program/product marketing using social media both personally and professionally as well as experience in operations management. This person should be capable of advancing the Foundation s business objectives as well as having strong organizational, project management, and budget management skills. This role is based in Mumbai or Pune, India and as part of the Foundation team will also work closely with the Head of Social Impact and stakeholders across the Cornerstone OnDemand enterprise.

• Oversee the Foundation s marketing and social media strategy.
• Develop and execute effective, integrated marketing plans to support key Foundation goals, including maintaining timelines, overseeing production of materials, leading communication with internal and external partners, and post-campaign analysis and reporting.
• Execute visual design for all web and print assets.
• Manage, maintain content, and continually update the Foundation s websites (3) in English, Arabic, French and Spanish using Wix.
• Manage the email promotion and social media calendar.
• Draft, edit and distribute promotional emails using Mailchimp in English, Arabic, Spanish and French.
• Manage and develop onboarding programs for Foundation programs (2).
• Manage and develop social media for Foundation programs including Facebook, LinkedIn, and YouTube.
• Manage and develop Facebook advertising, Google Ad budget and campaigns.
• Interact with target audiences by responding to learner emails, Facebook messages, LinkedIn messages, and comments across all social media platforms.
• Support Foundation partners on joint marketing opportunities.
• Manage internal marketing communications between Foundation and Cornerstone enterprise (e.g. Slack and internal newsletters).
• Create and deploy annual learner surveys in English, French, Spanish and Arabic using Survey Monkey.
• Track, measure and report results; use data to optimize and evolve our marketing strategies.
• Ensure authenticity and consistency of the Foundation s brand and social voice.

2.Key Operations Responsibilities:

• Run reports on Foundation monthly metrics.
• Manage Foundation budget and work with stakeholders to manage monthly and annual operating expenses and tax processes.
• Process vendor and contractor payments.
• Create quarterly Board presentations in collaboration with the Director of DisasterReady and Head of Social Impact.
• Organize and manage knowledge management and collaboration tools for Foundation (e.g. Sharepoint, MS Teams, Slack, Asana).
• Manage Foundation accounts in customer relationship management system
• Identify opportunities to improve processes and systems, and implement changes to increase efficiency.

• Experience with MailChimp as an email marketing platform
• Experience with Wix, Facebook, LinkedIn, Google Ads, Facebook Ads, YouTube
• Moderate to advanced Excel skills for reporting (formulas, pivot tables etc.)
• Basic Photoshop skills for graphics editing
• Excellent written and verbal communication skills, including detailed editing and generating compelling content in different written formats (e.g. long-form, social media, video scripts)
• Experience storytelling in short form, using video, graphics, emerging channels (preferred)
• Excellent organizational skills with strong attention to detail
• Proven project management skills with the ability to handle multiple initiatives simultaneously
• Strong relationship-building skills, fostering collaboration across departments and teams
• Ability to work with AI tools, contractors and volunteers to translate and validate translation of marketing and social media content
• Ability to work autonomously, asynchronously and collaboratively in a geographically distributed team
• Ability to operate well under pressure and are proactive in managing expectations

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Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.