Executive - Customer Support - Fashion Brand (0-5 yrs)

- Hopscotch (URGENT)

- Work from OFFICE ONLY

- Process - customer service

- Hopscotch is India's leading kids fashion brand positioned at the sweet spot of aspiration and affordability.

- Graduate (Any stream) - Preferable

- Undergraduates are also welcome

Shifts :

- Nine Hours each day with rotational shifts. One-hour break divided in 3 parts - 15Mins-30Mins-15Mins)

- Open to work from 0900hrs through 2100hrs (Work from office)- Female Associates

- Open to work from 0900hrs through 2100hrs (Work from office)- Male Associates

- Night shift (Work from Home) - Male Associates.

- One Weekly-Off each week (anyday)

- Job Location: Lower Parel - West (7 mins walk from station)

- 100% Voice Process which includes working on customer emails as well.

- Meticulous with Shift Time Reporting & Break-Adherence.

Responsibilities of a Customer Service Associate would be :

- Answer calls/emails professionally to provide information about products and services, take/cancel orders, or obtain details of complaints

- Refer unresolved customer grievances or special requests to designated departments for further investigation

- Follow the set KRA's/KPI's without any excuses