Applications System Admin

Summary

Maintain and support the organization s critical business applications through best practices, under the direction and technical oversight of the Senior Applications System Administrator. The Applications System Administrator will be responsible for configuration, issue resolution, and day-to-day administration of one or several applications including ConnectWise, Microsoft CRM, and Ivanti in addition to other existing or future applications as needed.

Required Qualifications

• Bachelors degree in IT or related field is preferred, Associates degree is required
• Prior experience of application system administration strongly preferred
• Working knowledge of one or more of the following applications (preferred) or other comparable applications: Connectwise (PSA), Microsoft CRM (CRM), Ivanti (ITSM)
• Working knowledge of how the applications are used by business groups
• Proficient in Microsoft Office is required
• Excellent verbal and written communications skills are a must

Essential Functions

• Works under the direction and technical oversight of a Senior Application Administrator to administer software applications including setup and configuration of new application functionality and users
• Works with the Applications Support Team to troubleshoot and resolve application issues for business users
• Performs routine maintenance practices related to application/system administration
• Follows defined SDLC and change management process as applicable to application configuration activity
• Collaborates as part of cross-functional teams with other IT team members following the Agile Scrum methodology
• Contributes to test definition and testing of new functionality including regression testing
• Estimates and completes work in accordance with project timelines and milestones using appropriate tools