Consultant

Your Impact:

The resource will be part of a Managed Services team providing Application Management and Maintenance for OpenText customers spread across the globe. Wide breadth of skills enabling one to solve complex problems in the areas of Application Availability, Performance and Capacity both in terms of incidents and problems. Experience in Production Operations (or Support) plus Software Maintenance (bug fixing, code maintenance) are a must.

What the role offers:

• Install, configure, maintain, and monitor one or more OpenText (OT) products/solutions in any Cloud, Customer premises especially on OpenText VIM product.
• Troubleshoot and find resolutions/workarounds to incidents.
• Develop and test fixes for problems arising on top of customizations to OT products.
• Very good HANA, MS SQL, Oracle DB skills are required.
• Research and fix problems in configuration mainly at Application Level. Problems can be related to availability, performance, or capacity.
• Work on performance tuning is good.
• Performing deployments and applying product patches. Perform minor Upgrades, Migrations.
• Work in shifts: Morning, Regular, Afternoon and Night on rotation basis.
• Quick resolutions of production issues or Quick work arounds are mandatory for production issues.
• Interacting with multiple customers and onsite counterparts.
• Ready to take the complete technical responsibilities for multiple customers.
• Understand the complete Business use case dedicated to each customer which involves multiple integrations.

What you need to succeed:

Between 2 to 5 years of experience supporting OpenText VIM including development and maintenance of customizations. Exposure to remote administration services, or cloud operations environment.

• You are very good and have an expertise in Open Text VIM with both ECC and S4 HANA.
• You are very good at ABAP Programming (Certification preferred).
• VIM implementation, testing and troubleshooting/support - preferably VIM version 16.3 + (version 7.5 at a minimum).
• Experience with custom development/ extensions in VIM.
• Experience with PO, Non-PO and downpayment processes in VIM.
• Experience in SAP VIM workflows and troubleshooting.
• Experience and configuration knowledge in VIM - Invoice Capture Center (ICC/BCC), IC4S, Open Text Archive Server, Validation Client, and Enterprise scan tool.
• You are good to have knowledge on Document Pipeline
• You are good to have knowledge on VIM SAP FIORI Apps
• Good knowledge of FI process - AP and MM processes
• Very good communication / presentation / verbal and written communication skills.

Definite Plus:

• Prior experience working in an ISO27001 certified work environment.
• ITIL Foundation certification