Telecaller Executive

A Telecaller Executive is a customer service representative who makes outbound calls to potential or existing customers.

The primary responsibilities of a Telecaller Executive are:

• Contacting potential or existing customers through calls and explaining the products or services offered by the company.
• Gathering customer information and updating the company's database accordingly.
• Resolving customer complaints or inquiries in a professional manner.
• Achieving daily or weekly call targets.
• Recording call logs, customer interactions, and other relevant information.
• Following up with customers after the initial call to ensure customer satisfaction and resolve any remaining issues.
• Maintaining a professional and courteous manner while dealing with customers.
• Staying updated on the latest product and industry knowledge.
• Collaborating with other departments to resolve customer issues and improve customer experience.
• The ideal candidate should possess strong communication and interpersonal skills, be able to work in a fast-paced environment, and have a customer-focused approach.