Virtual Relationship Manager - Turbhe

Role & responsibilities

• Build and nurture relationships with clients through phone interactions.
• Ensure clients make the most of the financial services offered within the supply chain finance framework.
• Work closely with clients to understand their financial requirements and effectively utilize working capital within the supply chain.
• Analyze client accounts to ensure timely repayment of utilized funds, preventing any negative impact on their credit ratings.
• Advise clients on optimal repayment strategies based on their business patterns.
• Collaborate with internal teams to resolve client queries and fulfil requests, ensuring comprehensive communication of client needs.
• Address payment discrepancies in partnership with clients, resolve issues, and ensure payments are made on time.
• Monitor limit renewals to ensure they are completed promptly.
• Implement client satisfaction initiatives to foster long-term relationships.

Job Specification

• Bachelor's degree in any field.
• Strong communication skills with a good understanding of financial terminology.
• Strong analytical abilities and a go getter attitude
• Minimum of 1 year of experience in sales or services.
• Proficient in using office and CRM software.
• Language proficiency in English, Hindi