RTQM MIS BPO

• Tracking daily volumes against forecasted volumes and comparing scheduled HC to actual HC.
• Monitoring of Non-Productive time and working closing with TLs to proactively manage productivity to manage Service Level.
• Prepares intraday reports on staff attendance, SL% & Abn%.
• Reconciles attendance daily with employee timesheets against schedule and time in/time out reporting.
• Manages changes to scheduling to ensure adequate daily resource coverage.
• Communicate with management and operations team to ensure compliance with company standards.
• Maintain running report of attendance incidents.
• Monitor attendance and schedule adherence.
• Processes schedule trade requests for posted schedules
• Processes management requests for modifications of scheduling events (meetings/training, etc.).
• Provides analytical support for special projects.
• Collaborate with Fulfillment Operations Department Management on identifying opportunities to further optimize our workforce.

Performs any other related duties as required or assigned

Call:8977713990

Email: Krsha.Satish@conneqtcorp.com