Customer Service Executive

Connections Direct India Pvt Ltd is looking for Customer Service Executive to join our dynamic team and embark on a rewarding career journey

Respond to customer inquiries via phone, email, or live chat in a timely and professional manner

Resolve customer complaints and issues, and escalate to higher-level management as necessary

Record customer interactions and transactions in a customer service database

Maintain a thorough knowledge of the company's products, services, and processes

Provide customers with information about product features, pricing, and availability

Cross-sell and upsell products and services to meet customer needs and increase sales

Process customer orders, returns, and exchanges in a timely and efficient manner

Follow up with customers to ensure their needs have been met and to resolve any outstanding issues