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Conduct Exam Technologies

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1.5

based on 2 Reviews

9 Conduct Exam Technologies Jobs

Software Support Executive

ConductExam

1.5

based on 2 Reviews

1-2 years

New Delhi

1 vacancy

Software Support Executive

Conduct Exam Technologies

posted 1d ago

Job Role Insights

Key skills for the job

Software Configuration Management Operating Systems Software Installation

Job Description

As a software support executive, you are supposed to monitor and maintain the software within an organization in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, youll be the first person employees will come to.

Tasks can include installing and configuring software, diagnosing software faults and solving technical problems, either over the phone or face to face.

Responsibilities

Working with customers/employees to identify software problems and advising them for solution
Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
Interact with customers to provide and process information in response to inquiries, concerns, and requests about software
Logging and keeping records
Analyzing call logs so you can spot common trends and underlying problems
Updating self-help documents so customers/employees can try to fix problems themselves
Redirect problems to an appropriate resource

Skills

Should be able to think logically
Sharp understanding and memory of how software and operating systems work
Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
Ability to work with team
Strong customer focus
Ability to priorities your workload

Employment Type: Full Time, Permanent

Read full job description

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