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Communications Trainer II
Concentrix Corporation
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Title:
Communications Trainer II Job Description
Role and key responsibilities :
- Support Front Line Recruitment Teams to assess the quality of new hires.
- Consistent alignment with operations by auditing calls and e-mails, chats.
- Understanding needs, conducting refresher training in English - as per requirement
- Demonstrating innovation in training by incorporating the floor requirement into the curriculum.
- Maintaining Data and MIS as per the training BPMS / requirement
- Supports intra & inter function collaboration.
- Proactively implement best practices and add value across locations.
- Attend the TTT for any client requirements.
- Interfaces with customers as per requirement
- Conducts Need Analysis and shares feedback with the stakeholders.
- Meeting the monthly Conversion & Effectiveness targets
- Providing Feedback to the New Hires on Soft Skills and basic grammar
- Mentoring the New Trainers
- Participate in calibration of Trainers, QAs, and Voice Coaches within the team and with the TTBU training team
- Analyze and report findings for Process Training batches.
- Conduct refreshers basis TNA, publish and execute for 100% closure every month.
- Meet the training requirements of the BU basis TNA.
- Design & develop training processes (need identification to feedback and follow through) in consultation with the training teams.
- Track and report improvements
Key Skills and knowledge:
- CAT Score of 6.2 or higher
- Excellent communication skills (English)
- Excellent facilitation and presentation skills
- Willing to work in a 24x7 shift environment.
- Analytical / Quantitative skills
- Planning and Decision making
- Ability to prioritize.
- Ability to meet deadlines.
- Multi-tasking
- Strong organizational and presentation skills
- Ability to work under pressure.
- Ability to drive initiatives to closure.
- Ability to deal with all levels of employees with different accents and dialects.
- OD experience will be an added advantage.
- Experience in the International Customer Service Process will be an added advantage.
Educational qualification:
- Graduation
Disclaimer:-
Location:
IND Pune - Panschil, Blk A, 5th Language Requirements:
Time Type:
Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Employment Type: Full Time, Permanent
Read full job descriptionConcentrix Corporation Interview Questions & Tips
Prepare for Concentrix Corporation roles with real interview advice
Top Concentrix Corporation Communications Trainer Interview Questions
Q1. Can you rearrange the sentences on basic given parts of sentences?
asked in
Customer Service Executive interview
Q2. 1. If the customer had two queries at the same time,how did you handle the 2 queries at the same time?
asked in
Customer Care Executive interview
Q3. How would you handle the unsatisfied customer?
asked in
Customer Service Executive interview
What people at Concentrix Corporation are saying
Communications Trainer salary at Concentrix Corporation
reported by
11
employees
with 1-10
years exp.
₹3.7
L/yr - ₹7.8
L/yr
11%
more
than the average Communications Trainer Salary in India
View more details
What Concentrix Corporation employees are saying about work life
based on 26.4k employees
Flexible timing
Rotational Shift
No travel
Day Shift
Concentrix Corporation Benefits
Submitted by Company
Financial wellness Health and personal development Flexibility and work-life balance Extra perks
Submitted by Employees
View more benefits 
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