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78 Concentrix Corporation Jobs

Communications Trainer II

1-9 years

Pune

1 vacancy

Communications Trainer II

Concentrix Corporation

posted 2mon ago

Job Role Insights

Flexible timing

Job Description

Job Title:
Communications Trainer II
Job Description
Role and key responsibilities :
  • Support Front Line Recruitment Teams to assess the quality of new hires.
  • Consistent alignment with operations by auditing calls and e-mails, chats.
  • Understanding needs, conducting refresher training in English - as per requirement
  • Demonstrating innovation in training by incorporating the floor requirement into the curriculum.
  • Maintaining Data and MIS as per the training BPMS / requirement
  • Supports intra & inter function collaboration.
  • Proactively implement best practices and add value across locations.
  • Attend the TTT for any client requirements.
  • Interfaces with customers as per requirement
  • Conducts Need Analysis and shares feedback with the stakeholders.
  • Meeting the monthly Conversion & Effectiveness targets
  • Providing Feedback to the New Hires on Soft Skills and basic grammar
  • Mentoring the New Trainers
  • Participate in calibration of Trainers, QAs, and Voice Coaches within the team and with the TTBU training team
  • Analyze and report findings for Process Training batches.
  • Conduct refreshers basis TNA, publish and execute for 100% closure every month.
  • Meet the training requirements of the BU basis TNA.
  • Design & develop training processes (need identification to feedback and follow through) in consultation with the training teams.
  • Track and report improvements
Key Skills and knowledge:
  • CAT Score of 6.2 or higher
  • Excellent communication skills (English)
  • Excellent facilitation and presentation skills
  • Willing to work in a 24x7 shift environment.
  • Analytical / Quantitative skills
  • Planning and Decision making
  • Ability to prioritize.
  • Ability to meet deadlines.
  • Multi-tasking
  • Strong organizational and presentation skills
  • Ability to work under pressure.
  • Ability to drive initiatives to closure.
  • Ability to deal with all levels of employees with different accents and dialects.
  • OD experience will be an added advantage.
  • Experience in the International Customer Service Process will be an added advantage.
Educational qualification:
  • Graduation
Disclaimer:-
Location:
IND Pune - Panschil, Blk A, 5th
Language Requirements:
Time Type:
Full time
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Employment Type: Full Time, Permanent

Read full job description

Concentrix Corporation Interview Questions & Tips

Prepare for Concentrix Corporation roles with real interview advice

Top Concentrix Corporation Communications Trainer Interview Questions

Q1. Can you rearrange the sentences on basic given parts of sentences?
Q2. 1. If the customer had two queries at the same time,how did you handle the 2 queries at the same time?
Q3. How would you handle the unsatisfied customer?
View all 403 questions

What people at Concentrix Corporation are saying

Communications Trainer salary at Concentrix Corporation

reported by 11 employees with 1-10 years exp.
₹3.7 L/yr - ₹7.8 L/yr
11% more than the average Communications Trainer Salary in India
View more details

What Concentrix Corporation employees are saying about work life

based on 26.5k employees
62%
53%
71%
68%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Concentrix Corporation Benefits

Submitted by Company
Financial wellness
Health and personal development
Flexibility and work-life balance
Extra perks
Submitted by Employees
Cafeteria
Free Transport
Job Training
Soft Skill Training
Health Insurance
Work From Home +6 more
View more benefits

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