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Engaged Employer

Concentrix Corporation

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3.8

based on 26.5k Reviews

Video summary

78 Concentrix Corporation Jobs

Communications Trainer II

Concentrix

3.8

based on 26.5k Reviews

1-9 years

Pune

1 vacancy

Communications Trainer II

Concentrix Corporation

posted 2mon ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Consulting Biochemistry Recruitment Analytical Chemistry Training

+ 2 more

Job Description

Job Title:

Communications Trainer II

Job Description

Role and key responsibilities :

Support Front Line Recruitment Teams to assess the quality of new hires.
Consistent alignment with operations by auditing calls and e-mails, chats.
Understanding needs, conducting refresher training in English - as per requirement
Demonstrating innovation in training by incorporating the floor requirement into the curriculum.
Maintaining Data and MIS as per the training BPMS / requirement
Supports intra & inter function collaboration.
Proactively implement best practices and add value across locations.
Attend the TTT for any client requirements.
Interfaces with customers as per requirement
Conducts Need Analysis and shares feedback with the stakeholders.
Meeting the monthly Conversion & Effectiveness targets
Providing Feedback to the New Hires on Soft Skills and basic grammar
Mentoring the New Trainers
Participate in calibration of Trainers, QAs, and Voice Coaches within the team and with the TTBU training team
Analyze and report findings for Process Training batches.
Conduct refreshers basis TNA, publish and execute for 100% closure every month.
Meet the training requirements of the BU basis TNA.
Design & develop training processes (need identification to feedback and follow through) in consultation with the training teams.
Track and report improvements

Key Skills and knowledge:

CAT Score of 6.2 or higher
Excellent communication skills (English)
Excellent facilitation and presentation skills
Willing to work in a 24x7 shift environment.
Analytical / Quantitative skills
Planning and Decision making
Ability to prioritize.
Ability to meet deadlines.
Multi-tasking
Strong organizational and presentation skills
Ability to work under pressure.
Ability to drive initiatives to closure.
Ability to deal with all levels of employees with different accents and dialects.
OD experience will be an added advantage.
Experience in the International Customer Service Process will be an added advantage.

Educational qualification:

Graduation

Disclaimer:-

Location:

IND Pune - Panschil, Blk A, 5th

Language Requirements:

Time Type:

Full time

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Employment Type: Full Time, Permanent

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