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Automation Lead
Comviva Technology
posted 16d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Education qualification
Graduate-B.tech/B.E
Description
We are looking for passionate people willing to work in a dynamic high growth environment. If you are passionate and love challenges while growing your career, there has never been a better time to join us.
Skills
- Advanced Troubleshooting skills in Linux / Solaris / Oracle / Cluster / Rack /Java/Tomcat/TCP/IP
- Knowledge of DB Performance reports (AWR/ADDM/ASH) / Storage Performance Reports (NAR Analysis)/OS Tuning Parameters/TCP Dump /Java Thread Dump
- Awareness of Hardware Issues related to server/storage/switches/Load Balancer/Network etc
- Knowledge of AWS/Azure/DevOps
- Good knowledge of Pretups
Roles and Responsibilities
- Participate in local Ops Reviews
- Support & coordinate in preparing RCAs with backend support team
- Support & coordinate for all CRs to implemented on the system with Client & backend support team and L1 Team
- Make configuration change or apply patch to meet customer requirements or resolve complaints
- Drive Product and Process Quality Improvement
- Minimizing Customer escalations proactively with proper customer response and updates
- Analysis of Issue while escalating to L3 level/SMEs
- Maintain Key Accounts - Governance Model and Mechanism
- PPI score improvement
- Overlook and intervene in Compliances : Case Resolution details update in the FAQ tool
- Meeting First response time SLA , Using Ticketing Tool and Email and work with L1 team and SMEs on the same
- Support Ticket Reduction (Normalized as Average number of tickets per installation)
- Automation on the product/process to reduce manual efforts/misses
Education qualification
Graduate-B.tech/B.E
Description
We are looking for passionate people willing to work in a dynamic high growth environment. If you are passionate and love challenges while growing your career, there has never been a better time to join us.
Skills
- Advanced Troubleshooting skills in Linux / Solaris / Oracle / Cluster / Rack /Java/Tomcat/TCP/IP
- Knowledge of DB Performance reports (AWR/ADDM/ASH) / Storage Performance Reports (NAR Analysis)/OS Tuning Parameters/TCP Dump /Java Thread Dump
- Awareness of Hardware Issues related to server/storage/switches/Load Balancer/Network etc
- Knowledge of AWS/Azure/DevOps
- Good knowledge of Messaging & USSD
Roles and Responsibilities
- Participate in local Ops Reviews
- Support & coordinate in preparing RCAs with backend support team
- Support & coordinate for all CRs to implemented on the system with Client & backend support team and L1 Team
- Make configuration change or apply patch to meet customer requirements or resolve complaints
- Drive Product and Process Quality Improvement
- Minimizing Customer escalations proactively with proper customer response and updates
- Analysis of Issue while escalating to L3 level/SMEs
- Maintain Key Accounts - Governance Model and Mechanism
- PPI score improvement
- Overlook and intervene in Compliances : Case Resolution details update in the FAQ tool
- Meeting First response time SLA , Using Ticketing Tool and Email and work with L1 team and SMEs on the same
- Support Ticket Reduction (Normalized as Average number of tickets per installation)
- Automation on the product/process to reduce manual efforts/misses
Employment Type: Full Time, Permanent
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What people at Comviva Technology are saying
Automation Lead salary at Comviva Technology
reported by
2
employees
with 9-10
years exp.
₹20.7
L/yr - ₹26.4
L/yr
56%
more
than the average Automation Lead Salary in India
View more details
What Comviva Technology employees are saying about work life
based on 695 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Comviva Technology Benefits
View more benefits
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