ComTek - Operations Manager - Information Technology (5-7 yrs)

Company Description:

ComTek Solutions (ComTek) is a global technology services and outsourcing provider focusing on SAP implementations, managed services, and staff augmentation.

With headquarters in Virginia, USA, and offshore delivery centers in Hyderabad and Vizag, INDIA, ComTek is CMMI Level 3 and ISO certified.

The company specializes in SAP S/4 HANA Conversions & Migrations, SAP Ariba, SAP GRC, SAP SuccessFactors, and SAP Cloud Support.

Role Description:

- This is a Full time onsite (Immediate Joiners with 5 years of exp) Information Technology Operations Manager role for an USA based company, back office located in Hyderabad.

- The IT Operations Manager will be responsible for overseeing IT operations, managing technical support, and implementing IT service management best practices.

- The role involves ensuring the smooth delivery of IT services and supporting enterprise applications.

Key Responsibilities:

Office 365 Administration:

- Manage and support Office 365 environment, including user provisioning, license management, troubleshooting, and configuration.

- Ensure optimal performance, security, and reliability of Office 365 services, including Teams, Exchange Online, OneDrive, and SharePoint.

- Monitor system health and provide regular updates, training, and support to end-users.

IT Security & Security Audit:

- Implement and maintain IT security policies, practices, and technologies to protect the organization's systems, data, and assets.

- Conduct regular security assessments and audits to identify vulnerabilities and ensure compliance with security standards and regulations (e., GDPR, ISO, SOC).

- Coordinate and support responses to security incidents, including investigation, resolution, and documentation.

- Work with external auditors and stakeholders to facilitate annual security and compliance audits.

Network Administration:

- Maintain and troubleshoot network infrastructure, including LAN/WAN, VPN, firewall, routers, switches, and wireless systems.

- Ensure optimal network performance, reliability, and security by monitoring traffic, analyzing data, and implementing network policies.

- Assist in network upgrades, configuration changes, and capacity planning to meet evolving organizational needs.

Asset Management :

- Track and manage all IT assets, including hardware, software, and licenses, to ensure compliance, efficient usage, and minimal downtime.

- Maintain an up-to-date asset inventory, monitor asset lifecycles, and coordinate with procurement for asset acquisition and disposal.

- Develop and maintain asset management documentation, policies, and processes.

Mergers & Acquisitions (M&A) Integration:

- Support IT due diligence and integration efforts during M&A activities, including assessment of systems, security, and infrastructure compatibility.

- Facilitate the integration of IT systems, networks, and applications between merging organizations to ensure seamless operations.

- Work cross-functionally to identify and resolve IT-related challenges and ensure a smooth transition.

Requirements:

- Education: Bachelor's degree in Information Technology, Computer Science, or a related field.

- Experience: Minimum 5 years of experience in IT operations, with a focus on Office 365, IT security, and network administration.

- Certifications: Relevant certifications such as CompTIA Security+, Microsoft 365 Certified, CISSP, or CCNA are preferred.

Skills:

- Proficiency in Office 365 administration, IT security best practices, and network infrastructure.

- Strong understanding of security standards, compliance frameworks, and audit processes.

- Experience in asset management practices, including inventory management and lifecycle tracking.

- Knowledge of M&A processes and IT integration challenges is highly desirable.

- Strong analytical, problem-solving, and communication skills.

=- Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities.