Computer Lab Assistant

As a Computer Lab Assistant you need to provides technical assistance by helping with hardware issues, installing and using software programs, printing documents, and understanding and using certain operating systems. One also need to monitor the computer lab and help to resolve computer problems and questions.

Role & responsibilities

• Conducts regular maintenance on the computers in the lab.
• Maintains inventory of supplies, places orders and records of maintenance activities.
• Changes toner in printers, adds paper and otherwise ensures proper functioning of all printers in the lab.
• Sets up and shuts down the lab according to work hours.
• Guides lab users to safety in the event of a fire or emergencies.
• Supplies reference materials to help users learn how to use particular programs.
• Files all reports required by the employer.
• Diagnoses hardware problems and fixes them or contacts the appropriate engineer to correct the problem.
• Monitors files and programs that are downloaded on to the computers to make sure spyware, malware and other dangerous programs are not downloaded.
• Makes sure food and beverages are not consumed in close proximity to computers.
• Consults supervisors on more difficult issues.
• Provides instruction to all lab users on proper use of equipment and ensures all lab equipment is properly cared for.
• Offers general consultation for people who are working or studying in the lab.

Preferred candidate profile

• Knowledge of computer systems, hardware and various types of software. (Particularly Java Programming, Python Programming, SQL programming, Networking, Computer Security, and Computer Architecture)
• Must have the ability to effectively provide instruction to lab users.
• Knowledge of how to operate, maintain and care for printers, projectors, scanners, speakers and other equipment used in conjunction with computers.
• Knowledge of tests that must be performed on computers to maintain optimal function.
• Must have excellent communication skills.
• Must have excellent reading comprehension skills.
• Must have exceptional complex problem-solving skills.
• Must have strong organizational skills as well as effective time management abilities.
• Must have active listening skills.
• Must have excellent troubleshooting skills.
• Must be detail oriented.
• Must have excellent interpersonal skills.
• Must be able to lift heavy objects like computer monitors, printers and hard drives.
• Must have dexterity to manipulate a mouse and perform routine maintenance on computers and related equipment.