Senior Associate - IT (Monitoring + L1 Ops)

POSITION TITLE: ITISC FET Europe IT Monitoring / L1 Ops Engineer

REPORTING TO: ITISC FET Europe IT Monitoring Manager

WORKING LOCATION : B5, India

OBJECTIVE:

• The main objective of this position is to deliver high quality infrastructure support under 24X7 monitoring of all the infrastructure components. Also, act L1 Ops engineer to solve the basic infrastructure issues. Moreover, will act as back up Major incident engineer.

REQUIRED EXPERIENCE AND SKILLS:

Experience:

• Basic experience required as Windows administrator monitoring, Azure monitoring, FortiGate devices and managing business critical applications.
• Background as IT System administrator (Windows operating systems, Linux, VMware, FortiGate devices, firewalls, switches, routers) beneficial.
• Basic understanding and experience in IIS, ASP. NET, along with any other type of application monitoring and troubleshooting knowledge.
• Effectively collaborate with Server, Network, Database, Application support teams during Incident troubleshooting and Incident bridges.
• Basic understanding of Cloud Infrastructure services & its concepts
• Must have the technical aptitude to learn, apply and solve technological solutions and/or challenges;
• Prior experience in monitoring and managing events coming from the SQL and other Database servers.
• Strong organizational skills;
• Ability to listen, gather and understand information about people and situations, quickly;
• Ability to handle and resolve basic server related issues
• Excellent attention to detail and quality;
• At ease with distant & international communications through a wide array of technologies (ticketing tool, documents and forums, phone, chat, e-mail).
• Certification ITIL Foundation V4 highly appreciated, but not mandatory.
• English (fluent) required;
• Expertise in Microsoft Office: Outlook, Word, Excel, PowerPoint.

Technology skills:

Mandatory

• Basic Networking skills - routers, firewalls, switches, LAN, WAN monitoring.
• Intermediate Server monitoring and troubleshooting. Windows, Linux platforms.
• Intermediate understanding on Application monitoring and troubleshooting.
• Optional Certifications or trainings in Windows Server platform (MCP), Azure Cloud Administration
• Experience using monitoring tools like Site24x7, HP OpenView, Business availability center, FortiManager, FortiAnalyzer or similar.
• Basic knowledge of Windows server 2012/2016/2019 administration, Azure Infrastructure and troubleshooting.

Optional

• Basic understanding in Data Base monitoring and administration. MS SQL Server up to 2019.
• Basic understanding on Virtualization technologies.
• Knowledge on Scripting & Automation
• Knowledge on Cloud Technologies

Personal Skills:

• Team Player
• Smart worker
• Quick learner
• Willingness to work in 24x7 shifts.

Experience - 3 to 6 years into IT infra support

PREFERED CANDIDATES:

• The successful candidate will have a self-motivated, get-it-done attitude; the ability to think critically; enjoy working with teams spread globally and across cultures; a desire to learn in new areas; and the discipline to pay attention to deadlines, details and quality.
• Good communication and interpersonal skills to interact with team in Europe
• BE Computer Science/MCA or any other Bachelor s degree with the right experience
• Will be an added advantage if worked on Laboratory related applications