Engineer 3, Software Development & Engineering

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Job Summary

As a successful ServiceNow developer in Comcast, you will do much more than build applications, infrastructure, tools, and people. This role is also hands-on and provides ample opportunity to lead by example with proof of concepts, reference implementations and supporting architectural guidance in addition to presenting and evangelizing this work. You will have an enormous opportunity to make an impact on the engineering, design and delivery of cutting-edge experiences used every day by our employees and customers. In addition, you will be crucial in supporting the end-to-end customer experience that will drive continuous improvements across the organization.

Job Description

Core Responsibilities

• Collaborates with project stakeholders to identify product and technical requirements. Conducts analysis to determine integration needs.
• Designs new software and web applications, supports applications under development and customizes current applications. Assists with the software update process for existing applications and roll-outs of software releases.
• Participates in training representatives and operations staff on internally developed software applications.
• Researches, writes and edits documentation and technical requirements, including software designs, evaluation plans, test results, technical manuals and formal recommendations and reports.
• Monitors and evaluates competitive applications and products. Reviews literature, patents and current practices relevant to the solution of assigned projects.
• Provides technical leadership throughout the design process and guidance with regards to practices, procedures and techniques. Serves as a guide and mentor for junior-level Software Development Engineers.
• Works with Quality Assurance team to determine if applications fit specification and technical requirements.
• Displays in-depth knowledge of engineering methodologies, concepts, skills and their application in the area of specified engineering specialty.
• Displays in-depth knowledge of and ability to apply, process design and redesign skills. Presents and defends architectural, design and technical choices to internal audiences.
• Displays knowledge of and ability to apply, project management skills.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Core Responsibilities

• Collaborate with stakeholders, system architects and IT teams to understand requirements and implement solutions that enrich the platform and enhance the user experience
• Collaborates with project partners to identify product and technical requirements. Conducts analysis to settle integration needs.
• Design solutions on ServiceNow platform through Workflow, Flow Designer, Integration Hub, Orchestration, Mid Servers, Business Rules, Client Scripts, UI Actions, UI Policies, ACLs, SLAs, Registry Events, Scheduled Jobs etc.
• Engage and support business services and ensure adherence to technology standards across capability delivery teams including service providers
• Work closely with cross-functional teams to deliver ServiceNow solutions, troubleshooting and resolving issues/ incidents
• Collaborate with product managers and stakeholders to ensure requirements are clearly understood and backlog items are prioritized and partner with Developers to design and implement the solutions
• Demonstrate a flexible and adaptive approach to accommodate changing requirements.
• Must be self-directed with proven ability to make mature decisions supported by thorough data and process analysis.
• Displays in-depth knowledge of engineering methodologies, concepts, skills, and their application in the area of specified engineering specialty.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent, and punctual attendance.
• Other duties and responsibilities as assigned.

Preferred Qualifications:

• Experience with large scale, enterprise ITSM implementations
• Ability to handle multiple competing priorities in a fast-paced environment
• Experience with portal development, including creation of custom web components in Service Portal [CSS, Angular JS, node. JS, Bootstrap]
• Experience designing, developing, implementing business applications in ITIL, CMDB, Service Catalog, SDLC, Change Management, and Incident Management
• ITIL v3 certification
• Ability to understand product/customer needs and convert into experiences within Agent Workspace, leveraging the full suite of workspace capabilities
• ServiceNow Certified Implementation Specialist, ServiceNow Certified Application Developer

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do whats right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. Thats why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelors Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

5-7 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.