Engineer 2 - Software Architecture

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Job Summary

Responsible for promoting the use of industry and Company technology standards. Works with senior level architects to design and develop updated infrastructure in support of one or more business processes under supervision. Works with other architects to continue to develop experience, knowledge and skills in a discipline (ex. Technical architecture). Interfaces with the enterprise architecture team and other functional areas to ensure that the most efficient solution is designed to meet business needs (well engineered, operable, maintainable and delivered on schedule). Work priorities are set by team leads, managers and other lead architects. Works with moderate guidance in own area of knowledge.

Job Description

Job Summary

ABOUT THE ROLE:

As a BASIS Administrator, you will provide support for daily operations across NBCU SAP Estate. Including oversight and accountability for relevant global incident/event/request queues.
Responsible for critical incident response, ensuring appropriate assessment, troubleshooting, escalation, and engagement of resources across all teams and leadership of incident resolution/service restoration.
Willing to work in a fast-paced environment and cooperate with various project teams located at various locations around the globe.

RESPONSIBILITIES:

Review SAP security note releases and guide the team in testing and application

Applying SAP OSS (Online Service System) notes

Establish system monitoring alerts and thresholds

Implement system performance tuning improvements as required

Perform SAP Kernel upgrades

Maintain and configure the SAP GUI

Assist in investigation, resolution, and documenting solutions for database problems

Monitor regularly scheduled server backup jobs

Assist leadership in troubleshooting and system performance initiatives

Implement and maintain the SAP Fiori environment

Install, monitor, tune, troubleshoot SAP Applications and Databases.

Follow protocols and standards specific to SAP large-scale implementation.

Participate in outage calls and planned downtime events (ongoing maintenance).

Work with SAP Support on troubleshooting various issues: understanding the nature of the problem, raising OSS incidents, providing necessary support to SAP Analyst to investigate problems.

Work collaboratively across project teams.

Willing to learn to manage and tune the SAP database environment including monitoring indexes and tables spaces

REQUIRED EXPERIENCE:

3+ years experience

Familiarity with SAP Basis Administration for SAP ERP, SAP Netweaver, SAP Enterprise Portal, SAP Solution Manager, and SAP Web Dispatcher

Participation in administration, installation, patching, and upgrades

Familiarity with SAP system copy: homogeneous and heterogeneous migration

Familiarity with SAP client copy: export and import as required

Participation in configuring and manage the SAP Transport Management System, including migration of transports

Implement and maintain the SAP Fiori environment

Demonstrated SAP & SAP HANA on AWS public cloud experience

Integrating and operating 3rd party applications required for change management process, monitoring, troubleshooting.
KNOWLEDGE & ABILITIES

General understanding of system administration and development life cycle methodologies

Knowledge of SAP Basis administration

Knowledge of RHEL/Oracle Linux/SUSE Linux Server operating system

Knowledge of database administration

Ability to apply SAP enhancement packages and upgrades

Ability to apply and maintain SAP add-ons and add-on upgrades

Understanding the SAP application architecture, SAP NetWeaver technology (ABAP and Java, alike), instance, work-process nature and roles, ICM, IDOCs, BAPIs, RFCs, Logon Load Balancing, saprouter configuration and setup.

Deployment approach and strategies for SAPGui, EPM add-on, Analysis for Office (AOE), SAP HANA Studio, SAP Fiori.

Understanding of best SAP practices, archiving, system copies, single-sign-on, data encryption, security certificates including SAP SNC, High-Availability, Disaster and Recovery.

Understanding High-Availability, Disaster-Recovery, and SAP technology surrounding those scenarios

Excellent verbal/presentation and written communication skills.

Strong organizational skills

Strong initiative, self-reliance, and ability to cope with and overcome ambiguity

Able to handle multiple tasks simultaneously and quickly switch focus

Able to think logically

Able to work with attention to detail

Skill in innovative problem solving and analysis

Able to be a team player with a positive and encouraging demeanor

Able to participate across various teams, cultures, geographies, and time zones

Able to work outside normal business hours without prior notice in response to high priority issue

Excellent interpersonal skills to engage with all levels of Business and IT.

Self-starter able to work on multiple projects simultaneously with a keen desire to learn and expand depth of knowledge.

Strong adherence to IT/SAP project methodologies and change control processes.

Willingness to learn more about SAP administration, new technologies, and how they solve business problems.

Must be able to read, write and speak English

PREFERRED QUALIFICATIONS & EXPERIENCE

Familiar with Linux operating systems, networking and infrastructure concepts that are related to SAP environments: OS commands, OS account administration, disk and volume management, file system concepts, LANS, WANS, Routers, DNS, VPN, NAT, HTTP(S), TCP/IP protocols, SSL/TLS encryption, etc.

Familiar with AWS concepts (Cloud, Zones, Network Load Balancers, Application Load Balancers, File-System solutions, etc. ).

Familiar with SAP HANA, SAP MaxDB, SAP IQ and other database systems.

Familiar with System Landscape configurations and operations: administrating SAP applications: starting/stopping SAP instances, printer management, SAP security operations, monitoring SAP system for health and performance issues, background jobs management operations, Transport and Management System, CTS+, SAP kernel updates, SAP application upgrades, implementing OSS notes, applying SAP add-ons and support packages, application tuning.

Knowledge of Redwood Cronacle (Central Process Scheduling by SAP) is highly desired.

Exposure to SAP BRIM Solution, including knowledge of Convergent Charging and Convergent Mediation technology is desired.

Experience with any of the solutions: BSI TaxFactory, BTI Active Control, Sovos Sales and Use Tax, Vertex O Series, Worksoft Certify, uPerform, HP ALM, Adobe Document Services, Jira, and ServiceNow is a plus.
QUALIFICATIONS:

Computer Science or Information Technology degree or an equivalent combination of education, training, and experience

3+ years of SAP Basis administration experience

Experience with Linux Server and with deployments to the AWS environment or other Cloud environments

Skills

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. Thats why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelors Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

2-5 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.