Consultant, Business Operations (SQL, Power BI/Qlik)

Job ID : 34667

Job Level:S2

Job Location: Gurgaon

Function: Chief Operations Office (COO)

Employment Type: Permanent

Working pattern: Hybrid

Why we need this role

Provide Operational Performance Data Insights and Analysis by delivering Timely Inputs/Recommendation for Improvement in Business processes and Customer experience

What you will do

Recommend Process/system changes basis the data Analytics

Communication with the Stakeholders across operations to understand their requirements and provide Data Analysis accordingly.

Provide Data Insight for different projects to enable right decision

Deliver Customer specific reports and analysis for Ops SMT review meeting with Customer

Automate daily reporting requirement through BO and deliver on time with quality

Increase proportion of tickets raised through Colt Online

Delivering our Customer Segmentation within Network Operations

What we are looking for:

10-15 years of expertise and hands on exp in Data Analysis

Excellent knowledge of SQL (complex queries)

Excellent knowledge of Qlik Sense / Power BI

Excellent knowledge of advanced Excel (advanced formulas, data connections, pivot, charts etc.)

High Level of Aptitude/Logical thinking

Ability of find automation opportunity

What we offer you:

Looking to make a mark?

At Colt, you'll make a difference. Because around here, we empower people. We don't tell you what to do.

Instead, we employ people we trust, who come together across the globe to create intelligent solutions. Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.

We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.

Diversity and inclusion

Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you'll be encouraged to be yourself because we believe that's what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.

Most recently we have:

Signed the UN Women Empowerment Principles which guide our Gender Action Plan

Trained 60 (and growing) Colties to be Mental Health First Aiders

Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages.

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Benefits

Our benefits support you through all parts of life, for both physical and mental health.

Flexible working hours and the option to work from home.

Extensive induction program with experienced mentors and buddies.

Opportunities for further development and educational opportunities.

Global Family Leave Policy.

Employee Assistance Program.

Internal inclusion & diversity employee networks.

A global network

When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring take a look at Our People site including our Empowered Women in Tech.