Site Infrastructure Alarm Monitoring

NOC Technical Infrastructure Management Engineer

Job ID: 35043
Job Level: PT2 Core/ Advance
Job Location: Gurugram/ Bangalore
Function: COO                                                                  

Employment Type: Permanent
Working pattern: Hybrid

Why we need this role:

At Colt we are changing the perception of our business and industry sector. As part of this transformation we are growing new services and teams to facilitate and drive the business to the next level. At Colt we are changing the perception of our business and industry sector. As part of this transformation we are growing new services and teams to facilitate and drive the business to the next level.

Colt provides world-class network and communications services to information intensive businesses across Europe, Asia and North America. With local market understanding and global reach - Colt is big enough to deliver and small enough to care. 

In todays world, great businesses must be secure, resilient, scalable and above all - connected.

What you will do:

• Ability and willingness to work in 24X7 shifts to ensure Event and Incident process operative
• Monitor infrastructure alarms through remote monitoring platform and BMS
• Manage the incident life cycle process from detection to closure
• Record and classification of  Incidents and liaise with Site Ops to determine correct priority to undertake required efforts to restore service as quickly as possible
• Prepare and release communication to Customer and Business via appropriate templates within SLA / OLA
• Coordinate / Follow-up with site team to investigate and diagnose Major Incidents to resolve within SLA
• Consistent update / closure of open incidents in Ticketing tool
• Regular KPI monitoring of the incident Management system ensuring adherence to contractual SLA / OLA’s are achieved
• Escalate Incidents at risk of breaching Service Level Agreement/Operational Level Agreement to the Team Lead/Manager
• Support in Incidents resolution & jeopardy Management activities

What we’re looking for:

Experience-

•  3-5 years in Remote Infrastructure environment for Event and Incident Management
• Knowledge on Data Centre  infrastructure & DC Tier specifications
• Experience of 24X7 working 
• Incidents life cycle aspects.
• Understanding of  SLA, OLA, and MTTR
• Ability to write Incident Reports, RFO and IR 

Knowledge & Skills

• Good communication and  analytical skills
• Eager to take new  tasks  & Fast learner 
• Positive approach and Innovative
• Awareness of  Documentation
• Awareness of Microsoft Office 
• Excellent Team player