Tech Lead, Security Operations (Fortinet/ DDOS)

Job ID: 34882/ 34883

Job Level: PT1 Core

Job Location: Gurgaon/Bangalore

Function: Chief Operations Office (COO)

Employment Type: Permanent

Working pattern: Hybrid

Why we need this role:

The Customer Security Operations Centre (CSOC) is responsible for operation, maintenance, and monitoring of Colts Managed Security product portfolio.

As a Tech Lead in Security operations, primary responsibilities are to provide support for Colt Customer security services, with expert level knowledge on technology and operations skills.

• Monitor and react to all Customer security alerts / events
• Manage customer faults, service outages, and service impairments to resolution, on Managed Security products
• Provide regular and accurate customer updates
• Implement changes within customers managed security environment and for Managed Security products
• Escalate customer incidents to other support teams, vendors, management as per escalations policies and procedures
• Participate in preventative maintenance, technical training, process improvement, and information sharing activities to improve the team
• Participate in 24/7 shift rota
• Possess exceptional customer service skills

What were looking for:

Skills & Experience

• Self-driven individuals with 5 to 8 years of relevant information/network security experience
• Previous experience on medium and large platforms, with multiple security technologies/products
• Worked under high pressure situations.
• Experience in a security operations environment
• Experience and certifications in specific security technologies such as Fortinet, Arbor, Radware, Palo Alto, Cisco, Checkpoint, Cloud Security (SSE/SASE, CASB, ZTNA, DLP, SWG)
• Security industry certifications (examples):
• CISSP
• CRISC
• CISM
• Security+
• CCNA
• ACIA
• CCNA
• CEH
• ITIL Foundations
• Understanding of Denial of Service concepts and attack vectors, mitigation options
• Proficiency in routing and networking skills, including the ability to:
• troubleshoot BGP and BGP community strings
• review and analyze packet captures

What we offer you:

Looking to make a mark?

At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.

Instead, we employ people we trust, who come together across the globe to create intelligent solutions.

Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.

We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses and ideas. We want you to help us change the world, for the better.

At Colt you can make your mark.

Diversity and inclusion

• Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status or place of birth.

Most recently we have:

• Signed the UN Women Empowerment Principles which guides our Gender Action Plan which aligns with these principles.
• Trained 60 (and growing) Colties to be Mental Health First Aiders to be the first response for colleagues who need a listening ear or signposting to further support.
• Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda and activities visiting our dedicated DEI site.

Benefits

• Our benefits support you through all parts of life. For both physical and mental health.
  For you and your family:
• Flexible working hours and the option to work from home.
• Extensive induction program with experienced mentors and buddies.
• Opportunities for further development and educational opportunities.
• Global Family Leave Policy.
• Employee Assistance Program.
• Internal inclusion & diversity networks including Women+@Colt.

A global network

• When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.