Field Executive Engineer

Job Description - Field Executive Engineer

• Headquarters: Coimbatore
• Field Operation Locations: PAN India
• Major Responsibilities: Product Installation, Service, Customer Engagement, Testing, Field Evaluation

Job Purpose

We are looking for a skilled Field Executive Engineer with an ITI/Diploma background and hands-on experience in installation, servicing, and troubleshooting of electrical and mechanical systems. The ideal candidate should have expertise in handling forklifts, sensors, wiring diagrams, and electrical systems across various models.

The role involves independent execution of maintenance activities at customer sites, problem-solving with cost-effective solutions, and debugging hardware issues in integrated systems. The engineer will collaborate with internal and external teams to evaluate, fabricate, modify, and design electronic systems for optimized performance.

Key Responsibilities

Installation & Commissioning:

• Conduct installation and commissioning of products at client premises with a focus on safety and electrical aspects.
• Assist team members on-site during installations.
• Ensure smooth coordination with vendors and internal departments for timely execution.

Service & Maintenance:

• Handle service calls for warranty, out-of-warranty, and AMC (Annual Maintenance Contracts).
• Diagnose and troubleshoot electrical, mechanical, and software-related issues.
• Document technical issues, prepare service reports, and obtain customer approvals.
• Ensure service resolutions within defined timelines and track complaints as per SOP.
• Maintain inventory of spare parts and coordinate procurement for timely repairs.

Customer Engagement & Support:

• Interact with clients to address technical queries, complaints, and troubleshooting requests.
• Provide technical guidance and ensure customer satisfaction through proactive engagement.
• Educate clients on best practices for product usage and maintenance.
• Promote service contracts and maintenance plans to enhance customer retention.

Additional Responsibilities:

• Maintain cost and expense tracking for installations and service activities.
• Adhere to safety regulations, documentation processes, and company standards.
• Contribute to process improvements and share field insights for product enhancements.
• Take ownership of additional tasks assigned by the company.

Required Skills & Qualifications

Technical Skills:

• Hands-on experience in field installation, service, and maintenance.
• Strong understanding of forklifts, electrical wiring, sensors, and troubleshooting techniques.
• Ability to read and interpret technical manuals, schematics, and circuit diagrams.
• Proficiency in diagnosing and resolving electrical and mechanical issues.
• Experience in robotic production environments is an added advantage.

Soft Skills:

• Excellent client-handling skills with a customer-centric approach.
• Strong analytical and problem-solving abilities.
• Effective communication skills (written and verbal).
• Ability to work independently and prioritize tasks efficiently.
• Adaptability and performance-driven mindset under tight deadlines.

Education & Experience:

• Qualification: Degree/Diploma/ITI in Electronics, Electrical, or Mechanical Engineering.
• Experience: Minimum 2-3 years in servicing, maintenance, and installation in the manufacturing sector.

Job Type: Full-time, Permanent