Medical Information Specialist

Position: Medical information specialist

Department: Pharmacovigilance

Position report to: Director-Project management and Operations Strategy

Overview of Job:

• We are currently seeking a full-time, Medical Information Specialist to handle HUB services for a Pharmaceutical company. The candidate should preferably have hands-on experience with handling inbound and outbound calls and well verse with Medical Terminology.

Key Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Answering and screening medical service requests and telephone inquiries with strict adherence to confidentiality agreements and policies and procedures
• Follow approved communication when handling different topics.
• Keep records of all the inbound and outbound calls in our call center database in a comprehensible way.

Qualifications & experience required

Education: Bachelors or Masters Degree in Pharmacy background.

Knowledge: Understanding of medical terminology, medical billing practices and billing reimbursement is essential to provide medical support in a healthcare setting.

Excellent oral and written communication skills: Ability to communicate effectively and professionally with patients, visitors, physicians, and co-workers. It is also vital that medical information representatives express ideas clearly, both verbally and in writing, as well as provide strong documentation.

Strong active listening/comprehension skills: They must be able to listen actively to comprehend and decode the customers message as well as deduce what is implied in the communication.