Patient Engagement Executive

Job Title - Patient Engagement Executive

Roles & Responsibilities -

We are looking for a Tele Sales executive to handle queries from customers and provide support to them. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality.

Work Responsibilities

• Identify the needs of customers, resolve issues, and provide solutions.
• Handle outbound calls to customers.
• Should have expertise in Concept selling.
• Cross-selling other products wherever possible.
• Maintain good customer relations.
• Meet personal targets and work towards meeting team targets.
• Maintain records of the conversations with the customer and analyze the data.
• Write and submit timely reports on performance, targets, and customer queries.

Critical requirements for the role (Must-Haves):

• Graduate.
• Minimum 2 years of Sales calling experience.
• Excellent communication skills.
• Proficiency in MS Office (MS Excel and MS Outlook, in particular).
• Must be patient, positive, and professional.
• Strong customer service skills.
• Ability to set and meet goals.