Netapp Engineer

-Deploying & managing NetApp storage primarily ONTAP.

-Troubleshooting and Diagnostics: Diagnose, troubleshoot, and resolve issuesrelated to NetApp storage, connectivity, performance.

-Hardware Return and Replace: Coordinate and manage hardware RMA (ReturnMaterial Authorization) processes. Handle the logistics of returning,replacing, and tracking faulty hardware components.

-Client Communication: Communicate effectively with clients, providing regularupdates, explanations in a clear and professional manner.

-Collaboration with NetApp Support: Work closely with NetApp support to escalateand resolve complex technical issues.

-Internal Reporting: Create and maintain reporting as per requirement.

- Certifications: NetApp ASE2or ASE3 (Authorized Service Engineer) certification (Preferred)

- Normal working hours are fromMonday to Friday, 9 am to 6 pm with one (1) hour break.

- Standby 24x7

Experience:

- Minimum of [3-5 years] of experience in NetApp storage support.

- Experience in hardware return & replace management.

- Technical Skills:

- Familiarity with storage protocols (NFS,CIFS, iSCSI, FC) and network infrastructure related to storage.

-Additional certifications in storage or networking (e.g., NCDA, NCSA).(Preferred)

-Knowledge of NetApp storage solutions, including ONTAP, SnapMirror, SnapVault,and NetApp data protection solutions.