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Senior Associate
3-7 years
₹ 5.5 - 9.55L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
New Delhi, Gurgaon / Gurugram
1 vacancy
Senior Associate
Clifford Chance
posted 16d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Description
Qualifications
The Role
Senior Associate is the Go To Support Analyst for the GPMS application team who facilitate analytical strength using technology/functional knowledge and solving impediments, managing risk, and driving program level continuous improvement.
Who you will work with
- You will work with a high performing Finance Systems team.
What you will be responsible for
- Working Managing various applications and their configurations
- Figuring out ways to find the bugutilizing troubleshooting techniques and all the tools and systems available within the organization
- Identifying root causes, proposing test cases and fixes, and developing new debugging tools while working closely with product teams
- Providing timely information to customer facing teams to improve overall customer satisfaction
- Mentoring Technical Support on technical issues and best practices
- Building relationships with other teams across Customer Services, R&D, and data center operations as a technical expert
- Championing Supportability and Debug ability initiatives throughout R&D
- Provide Functional/Technical Support in ERP in Production environment.
- To work on incidents as escalated by the 2nd line support teams in order to provide resolution for the same.
- Provide Month end support for various Sub systems which includes creating, scheduling and providing the output as required.
- To test the application during the application upgrades and other BAU activities.
- Ensuring that the requirement for change to applications is fully understood and that the planned work will satisfy these requirements.
- Managing the release process and ensuring that all changes comply with the architectural roadmap.
- Managing a team of Consultants, Senior Consultants and Assistant Managing Consultant and monitoring their performance against agreed goals and performance criteria and meeting with them regularly to discuss progress;
What you will do
- Ensuring that all changes to applications are properly documented and that all applications documentation is kept up to date.
- Liaison with on shore resources (both IT staff and users) regarding the precise nature of the task if this is not clear.
- Liaison with ERP Vendors (Third Party)and system Developers to provide resolution of issues and fix the upstream.
- Ensuring that all applications have adequate documentation with completion to the agreed standards.
- Provision of adequate cover as defined in the SLAs over the required support hours (this may vary according to the application).
- Ensuring that all quality and agreed timescales are met.
- Minimize the necessity for rework
Your experience
- Minimum 2+ Years of experience in support for IT Applications with knowledge and experience of Oracle Financials.
- Demonstrable curiosity, pa
Employment Type: Full Time, Permanent
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What people at Clifford Chance are saying
Rating based on 17 Senior Associate
reviews
Anonymous · Finance & Accounting
in Gurgaon / Gurugram
Likes
Overall company environment is not good
Dislikes
Not good culture
- Skill development - Bad+3 more
Senior Associate salary at Clifford Chance
reported by
111
employees
with 3-7
years exp.
₹4.7
L/yr - ₹9.7
L/yr
23%
less
than the average Senior Associate Salary in India
View more details
What Clifford Chance employees are saying about work life
based on 230 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Clifford Chance Benefits
View more benefits
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