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Analyst
Inspira Enterprise India Limited
posted 7d ago
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Job Description
- Monitor and ensure overall health of all Trellix ePO Blackberry Workspace, MDM, Titus Dataclassification components including platforms on which it is installed.
- Collaborate with Level 1 support teams to escalate and triage issues efficiently.
- Conduct in-depth analysis of ePO logs, events, and data to identify root causes and trends.
- Assist in the configuration, installation, and deployment of the Trellix ePO solution for clients.
- The incidents related to platforms to be handled and escalation to next level if requires.
- Troubleshooting of issues related to Blackberry Workspace, MDM, Titus Dataclassification components Identify root cause and take corrective/preventive actions.
- Establishes and implements project communication plans, providing status updates to affected staff and stakeholders.
- Proficiency with management of Proxy / WAF / NDLP
- Experience in working with Windows, Linux, Unix environment.
- Incident, problem, service request management configuration management of Proxy / WAF / NDLP solutions
- Implement, and maintain network security policy, standards, and procedures.
- Deploying and maintaining access and security policies for Proxy / WAF / NDLP solutions
- Maintaining service levels as well as oversight of the day-to-day configuration, administration, and monitoring of the network security infrastructure in a 24 / 7 Co-ordination with OEM s for TAC support, RMA, replacement reconfiguration of faulty devices / appliances.
- Good knowledge about McAfee EPO, EDR, Titus MDM
- Excellent analytical, logical thinking, and problem-solving skills.
- Excellent verbal and written communication skills.
- Thorough understanding of information technology procedures and practices.
- Ability to motivate groups of people to complete a project in a timely manner.
- This also includes any platform upgrades also released / recommended by OEM from time to time.
- Conduct periodic reviews with OEM and Client management team To Work on 24X7 rotational shifts. Submit daily / monthly / quarterly reports SLA compliance reports Experience.
- Good to have experience/knowledge about McAfee Application Control/proxy Web gateway.
- Excellent leadership abilities.
- Ability to problem-solve under pressure.
- CEH
Employment Type: Full Time, Permanent
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