Program Associate

2+ yrs experience of working cross functionally with tech and non-tech teams experience. Has a background in quantitative decision making, ability to derive business/operations metrics, and driving adoption of different tools and resources. Has managed critical operational processes, with end-to-end business responsibility. Analytical, mediation and problem resolution skills. Skilled in collaborative management environment, succeeding through regular meetings and clear formal and informal communication with members of the remote and local management teams. Proven history of delivering results while owning complex cross- functional launches partnering with central teams. Exceptional written, verbal, and presentation skills; excellent interpersonal skills

• A successful candidate will need to have a developed skill-set in the following areas:
• Process and Tech orientation; ability to find efficient solutions to problems and automate tasks.
• Stakeholder management experience; ability to work cross-functionally and with a wide range of employees with different skill sets.
• Ability to drive implementation and adoption of key programs / initiatives.
• Operational support and passion, with experience in establishing, measuring, and meeting service level agreements, improving the availability, performance, and quality of systems, and managing complex on-the-fly operational problems
• High bias for action
• Ability to thrive and perform in an ambiguous setting; sound judgment and flexibility in balancing program requirements, tight deadlines, and keeping people and projects moving on schedule.
• Exposure to working with technology teams and solving operational issues using technology
• Ability to influence stakeholders to devise business plans to improve the metricsRole & responsibilities

Preferred candidate profile

2+ years of program or project management experience

2+ years of working cross functionally with tech and non-tech teams experience

2+ years of defining and implementing process improvement initiatives using data and metrics experience

Experience defining program requirements and using data and metrics to determine improvements

Must have knowledge of advanced Excel and SQL