Salesforce QC Analyst

We are a digitally native company that helps organizations reinvent themselves and unleash their potential. We are the place where innovation, design and engineering meet scale. With more than 30,000+ employees and present in 34 countries across 5 continents, we re partnering with companies like Google, Electronic Arts, and Santander, among others.

We are looking for Salesforce QC Analyst to join our Salesforce Studio. Globant s Salesforce Studio uses technology ecosystem, to enable organizations to transform their business, drive desired outcomes, and build customer loyalty and growth. We build better experiences and augmented digital engagements for our vast clientele. Come join the team and seek reinvention with Salesforce.

Experience: 5-8 Years

Location: Pune, Bengaluru, Ahmedabad, Indore, Hyderabad

What you can expect in the role:

Globant is looking for an experienced Senior Salesforce Quality Analyst with over 4+ years of hands-on experience in testing Salesforce applications. The ideal candidate will have a deep understanding of the Salesforce Platform, products, offerings, functionalities, and customization, and be adept at ensuring our Salesforce implementations are robust, scalable, and free of defects.

Key Responsibilities

• Test Planning and Strategy:

  • Develop comprehensive test plans and strategies for Salesforce projects.

  • Collaborate with stakeholders to understand business requirements and define test objectives

• Test Case Development:

  • Create detailed, accurate, and reusable test cases based on business requirements and technical specifications.

  • Review and optimize test cases to ensure coverage and efficiency.

• Test Execution:

  • Execute manual test cases across various Salesforce environments.

  • Perform functional, integration, system, regression, and UAT testing.

  • Verify and validate Salesforce configurations, customizations, and integrations.

• Defect Management:

  • Identify, document, and track defects in detail using defect management tools.

  • Collaborate with developers and project managers to resolve issues promptly.

  • Conduct root cause analysis of defects and ensure their resolution.

• Security and Access Testing:

  • Validate different levels of security, user profiles, roles, and permissions to ensure proper security measures are in place.

• Reporting and Documentation:

  • Document test results, prepare test execution reports, and communicate findings to stakeholders.

  • Maintain up-to-date test documentation and artifacts.

• Continuous Improvement:

  • Stay informed about Salesforce updates, releases, and best practices.

  • Provide recommendations for process improvements and contribute to the overall quality assurance strategy.

Qualifications

• Education:

  • Bachelor s degree in Computer Science, Information Technology, or a related field.

• Experience:

  • 4+ years of experience in manual testing, with a focus on Salesforce.

  • Proven track record in testing Salesforce configurations, customizations, and integrations.

• Skills:

  • In-depth understanding of Salesforce architecture and data model.

  • Proficient in writing and executing complex SQL queries.

  • Strong knowledge of testing methodologies, tools, and processes.

  • Familiarity with test management tools such as TestRail, Zephyr, or similar.

  • Excellent defect documentation and tracking skills using tools like JIRA, Bugzilla, etc.

  • Strong analytical, problem-solving, and troubleshooting skills.

  • Exceptional communication and collaboration skills.

• Preferred Qualifications:

  • Salesforce certifications such as Salesforce Administrator, Platform App Builder, or equivalent.

  • Experience with Agile/Scrum methodologies.

  • Exposure to automated testing tools and frameworks.