Operations Analyst

About You:

• Bachelor s Degree in Business/Finance/Economics or Computer Sciences. New graduates of related disciplines are also encouraged to apply.
• At least 1-2 years experience in a financial-services related industry or BPO setting is an advantage.
• Excellent oral and written communications skills.
• Strong working knowledge of Microsoft Office applications is required.
• Comfortable working in a fast-paced and constantly evolving environment
• Good organizational skills and possess the ability to multi-task. The position also calls for good problem-solving skills.
• A can-do attitude and is comfortable working in a team-environment.

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

Your Role:

• Setup inbound/outbound file routing jobs in response to requests from internal and external business and technical teams
• Setup all relevant monitoring jobs, alerts and notifications to the appropriate distribution lists in accordance with the requirements and appropriate target audience.
• Liaise with others groups where necessary to ensure all security measures are integrated in all delivery jobs executed by the team.
• Work with brokers, vendors and investment managers to setup FTP accounts and establish connectivity.
• Use key file delivery tools and dashboards to proactively identify failed and missing files and work with brokers, vendors and clients to address issues in a timely manner.
• Respond to file alerts sent to the Data Management and ensure effective action is taken to address the issue highlighted by the alerts.
• Keep user community updated and manage their expectations by proactively providing regular updates about file issues, delays and ETAs.
• Escalate issues or concerns to manager with clean recommendations and solutions.
• You will formulate ad-hoc solutions and workarounds to facilitate file movement and delivery in the short term.
• Support management in identifying, analyzing and implementing process and system improvement initiatives.
• Identify and drive initiatives aimed at reducing file delivery manual work, improving quality of feeds and reducing errors and alerts.
• Work with other connectivity group to align overall process and simplify end-to-end experience for user community.
• Actively engage and keep up to date Data Management policies, trends and emerging themes and share information with the rest of the team.
• Perform other related duties to meet the ongoing needs of the organization.