9 Cimpress Jobs

Experience and Technical details:

• Minimum 2 years of experience in E-Commerce/Telecom/Enterprise IT /

Banking industry

• Monitor scheduled alerts (infra & application) on mails or via system like

solarwinds, new relic etc

• Once alert is received on basis of criticality connect with right teams over email

or chat

• Follow up with teams through the alert while it gets fixed
• Communicate to stake holder until issue is fixed
• Optimize the alerts on continuous basis to avoid unwanted and unnecessary

alerts

• Maintaining and updating technical documentation and SOPs
• Attention to detail, a proactive approach while working on alerts
• Complete ownership of L1 and L2 support
• Understanding the functioning of the system.
• Collaborating with other verticals.
• To check/Analyze the transactions and logs and device settlements.
• Monitor process and software changes that impact production support
• Experience in providing L2 level support to customers (medium to large).
• Experience in analysis application logs for errors and corrections.
• Understanding and exposure to DB.

Technical experience for role:

• Basic understanding of operating systems
• Basic understanding of server, client, network, storage & backup
• Basic understanding of monitoring tools, knowledge in relational databases, .net.
• Basic knowledge of HTML and CSS Website development will be an added advantage
• Familiarity with Agile/Jira/Scrums is good to have Interpersonal skills for role:
• Good verbal & written communication in English
• Willing to work in night and weekend shifts
• Ability to work under pressure and should be a team player
• Good grasping, Willing to work in support, right attitude toward work