Intake Care Representative

Job description

You are responsible for the timely sending of all Guarantees of Payments together with your colleagues.
The Guarantee of Payment is a confirmation towards the hospital regarding length of admission, treatment and insured amount. To be able to provide this confirmation, the following steps are necessary:
You analyse requests for medical treatments and hospitalizations. You verify the patient s extent of cover, our relationship with the provider, the need for medical review and the costs.
You monitor the file from an administrative perspective and work
You have frequent contacts with medical providers and individual insured, mainly by phone, to obtain all necessary information.
You are the focal point of contact for hospitals regarding all their questions related to the Guarantee of Payment.
All our clients and medical providers are internationally located. Therefore, you manage the English language well, both spoken and written.
Maintain all necessary information regarding the hospitalizations in an internal database
Translate and interpret medical and other relevant documents for case analysis
Work independently and effectively to communicate to internal and external customers by telephone and e-mail
Maintain accurate workflow and process documentation following outlined processes

Competencies

Customer-focused: works efficiently with internal partners to find best solutions for customers.
Skilled decision-maker takes the right action on dedicated files based on available information
Accuracy: ensures concise and correct information is being delivered
Disciplined: follows procedures, agreements and document flows correctly.
Efficiency: able to strike the right balance between quality and quantity
Team-player enjoys working as part of a team and building internal networks
Computer-literate: quick to learn International in-house systems and use current office applications

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.