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4 Chromatic Infosystems Pvt. Ltd. Jobs

IT HELPDESK EXECUTIVE

1-4 years

Navi Mumbai, Mumbai

1 vacancy

IT HELPDESK EXECUTIVE

Chromatic Infosystems Pvt. Ltd.

posted 4mon ago

Job Role Insights

Flexible timing

Job Description

Responsibilities and Duties
  • Should be responsible to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Responsible to respond to the queries over the phone and via email.
  • Responsible to maintain daily call reports.
  • Redirect unresolved issues to the next level of support personnel.
  • Keep record of problems and their resolution
  • Provide quick resolution and excellent customer service
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Provide feedback on processes and make recommendations on areas to improve.
  • Run reports to determine malfunctions that continue to occur.

Employment Type: Full Time, Permanent

Functional Areas: Other

Read full job description

What people at Chromatic Infosystems Pvt. Ltd. are saying

What Chromatic Infosystems Pvt. Ltd. employees are saying about work life

based on 4 employees
100%
50%
Flexible timing
No travel
View more insights

Chromatic Infosystems Pvt. Ltd. Benefits

Work From Home
Free Transport
Child care
Gymnasium
Cafeteria
Free Food +6 more
View more benefits

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