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4 Chromatic Infosystems Pvt. Ltd. Jobs
IT HELPDESK EXECUTIVE
Chromatic Infosystems Pvt. Ltd.
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Should be responsible to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Responsible to respond to the queries over the phone and via email.
- Responsible to maintain daily call reports.
- Redirect unresolved issues to the next level of support personnel.
- Keep record of problems and their resolution
- Provide quick resolution and excellent customer service
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users.
- Follow up with customers to ensure issue has been resolved.
- Provide feedback on processes and make recommendations on areas to improve.
- Run reports to determine malfunctions that continue to occur.
Employment Type: Full Time, Permanent
Functional Areas: Other
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