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14 Chegg Jobs
Subject Matter Expert- Digital Marketing
3-7 years
₹ 0.8 - 9.3L/yr (AmbitionBox estimate)
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Subject Matter Expert- Digital Marketing
Chegg
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Strong communication skills are essential for delivering live lessons to students in the US.
- Proficiency in facilitating sessions via Zoom or other online platforms is required .
- Diversified and in-depth subject knowledge with the required degree.
- Good grasp of subject-specific software/tools.
- Perform all core activities (Grading, Livechat , QA , Live Lessons Video Weekly Tutoring ) within the given guidelines and achieve a QA score of 80% and above.
- Deliver quality (QA score will validate ) content regarding Grading and Livechat .
- Review the expert s (Mentor Sessions) content as per the latest guidelines and processes.
- Proactively learn new activities/software/core subjects and be a part of projects as and when required .
- Work on difficult tasks across all activities and deliver content without compromising quality.
- Provide suggestions/changes to activity guidelines or process documents.
- Review the content from external sources of all difficulty levels and send detailed feedback.
- Identify weak areas (Subject/Process) of the MNEs in the team and update them to the Lead.
- Handle queries from outside experts (MNEs).
- Provide on-demand video support for students.
- Participate in community support initiatives to assist students and resolve their queries.
- Conduct QA sessions as needed to enhance student understanding and engagement.
- Train MNEs and m onitor their progress throughout their first 90 days (about 3 months) of onboarding.
- Support and guide MNEs in their day-to-day processes .
- Curate new tools and technology for respective subjects.
- Suggest additions/corrections to the current curriculum.
- Suggest new courses to be added as per market demand.
- Gauge incoming volume for chat and grading and suggest redistributing working shifts as needed.
- Prepare initial reports for SME grading contribution and Livechat effectiveness.
- Analyze graded checkpoints and chats /video support and rate them as per defined standards.
- Present findings and recommendations in a plan that drives future process improvements.
- M.Tech/ MSc/ B.Tech/BSc or any equivalent degree. (15 years full-time education)
- Relevant Cyber Security certifications are desirable.
Employment Type: Full Time, Permanent
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What people at Chegg are saying
Rating based on 396 SME
reviews
Anonymous · Other
Work from home and we can work at our available my time.
- Skill development - Excellent
no job security
- Job security - Bad
SME salary at Chegg
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What Chegg employees are saying about work life
Chegg Benefits
Work From Home 
Job Training 
Education Assistance 
Soft Skill Training 
Cafeteria 
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