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Subject Matter Expert- Digital Marketing
3-7 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Subject Matter Expert- Digital Marketing
Chegg
posted 19hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Work experience of 3 years in the relevant industry is recommended , with a portfolio to prove skill sets. Experience in EdTech will be an added advantage.
- Strong communication skills are essential for delivering live lessons to students in the US.
- Proficiency in facilitating sessions via Zoom or other online platforms is required .
- Diversified and in-depth subject knowledge with the required degree.
- Good grasp of subject-specific software/tools.
Primary Responsibilities:
- Perform all core activities (Grading, Livechat , QA , Live Lessons Video Weekly Tutoring ) within the given guidelines and achieve a QA score of 80% and above.
- Deliver quality (QA score will validate ) content regarding Grading and Livechat .
- Review the expert s (Mentor Sessions) content as per the latest guidelines and processes.
- Proactively learn new activities/software/core subjects and be a part of projects as and when required .
- Work on difficult tasks across all activities and deliver content without compromising quality.
- Provide suggestions/changes to activity guidelines or process documents.
- Review the content from external sources of all difficulty levels and send detailed feedback.
- Identify weak areas (Subject/Process) of the MNEs in the team and update them to the Lead.
- Handle queries from outside experts (MNEs).
- Provide on-demand video support for students.
- Participate in community support initiatives to assist students and resolve their queries.
- Conduct QA sessions as needed to enhance student understanding and engagement.
- Train MNEs and m onitor their progress throughout their first 90 days (about 3 months) of onboarding.
- Support and guide MNEs in their day-to-day processes .
- Curate new tools and technology for respective subjects.
- Suggest additions/corrections to the current curriculum.
- Suggest new courses to be added as per market demand.
- Gauge incoming volume for chat and grading and suggest redistributing working shifts as needed.
- Prepare initial reports for SME grading contribution and Livechat effectiveness.
Secondary Responsibilities:
- Analyze graded checkpoints and chats /video support and rate them as per defined standards.
- Present findings and recommendations in a plan that drives future process improvements.
Education -
- M.Tech/ MSc/ B.Tech/BSc or any equivalent degree. (15 years full-time education)
- Relevant Cyber Security certifications are desirable.
Employment Type: Full Time, Permanent
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What people at Chegg are saying
Rating based on 389 SME
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Anonymous · Production, Manufacturing & Engineering
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- Salary - Bad+6 more
SME salary at Chegg
reported by
1.4k
employees
₹0.6
L/yr - ₹7
L/yr
36%
less
than the average SME Salary in India
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What Chegg employees are saying about work life
based on 1.4k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Chegg Benefits
Work From Home 
Job Training 
Education Assistance 
Soft Skill Training 
Cafeteria 
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Chegg New Delhi Office Location
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401 Corporate One, Plot Number 05, Jasola, New Delhi, Delhi 110025, India
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Subject Matter Expert- Digital Marketing
3-7 Yrs
Kolkata, Mumbai, New Delhi +4 more
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