Principal Consultant (Advanced Services-EA)

The role of a Principal Consultant is pivotal, offering technical leadership and sales support throughout the customer engagement lifecycle. By leveraging industry best practices and comprehensive solution designs, Principal Consultant play a crucial role in ensuring customer success and achieving the desired business outcomes.

Qualifications:

Minimum 8-10 years of experience in enterprise software solutions, preferably with Infor products

Prior solution architect or enterprise architect experience, preferably with Infor products

Experience in intelligent automation, RPA, and AI/ML will be an advantage

Industry experience in at least one of the following industries: Healthcare, Distribution, Industrial Manufacturing and/or Food and Beverage.

Deep understanding of ERP / enterprise applications, business processes and automation.

Excellent communication and presentation skills, with the ability to articulate complex technical concepts to non-technical stakeholders.

Proven track record of successfully leading and delivering large-scale complex projects.

Ability to engage with customers and understand their requirements

Ability to work collaboratively across teams and manage multiple priorities.

Bachelor s or Master s degree in Computer Science or related field.

Preferred Skills:

Prior experience in Infor CloudSuites, Infor OS, RPA or AI would be an advantage.

Responsibilities:

Understand customer requirements and provide technical expertise during the sales process.

Conduct workshops and discovery sessions to support the innovation adoption / digital transformation agenda by successfully identifying use cases

Develop and present solution proposals, including architecture diagrams, implementation plans, and cost estimates.

Participate in customer meetings and presentations to articulate the value and benefits of proposed solutions.

Lead the design and architecture of comprehensive solutions that meet customer needs and align with industry best practices.

Oversee the implementation of solutions, ensuring they are delivered on time, within scope, and within budget.

Provide technical guidance and mentorship to project teams, ensuring high-quality deliverables.

Act as the primary technical point of contact for customers throughout the engagement lifecycle.

Ensure customer satisfaction by delivering solutions that meet or exceed expectations and address any technical issues that arise.

Drive continuous improvement of methods, industry best practices, processes and solutions / products

Best Practice knowledge sharing and active participation in relevant Industry Communities of Practice

Stay current with industry trends, emerging technologies, and best practices to continuously improve solution offerings.

Contribute to the development of reusable assets, templates, and methodologies to enhance the efficiency and effectiveness of the practice.

Foster a culture of innovation by encouraging the adoption of new technologies and approaches

Identify and develop innovative automation use cases.

Develop PoCs to validate proposed solutions.

Contribute to Infor s enterprise automation and cloud innovation efforts.