Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

Centrilogic

Compare

3.9

based on 2 Reviews

12 Centrilogic Jobs

Service Administrator

Centrilogic

3.9

based on 2 Reviews

1-4 years

Hyderabad / Secunderabad

1 vacancy

Service Administrator

Centrilogic

posted 4mon ago

Job Role Insights

Key skills for the job

Information Technology Clinical Data Management Javascript Analytical Chemistry HTML Change Management

+ 1 more

Job Description

Over more than 15 years, we ve become a premier global provider of multi-cloud management, cloud-native application development solutions, and strategic end-to-end digital transformation services.

Headquartered in Canada and with regional headquarters in the U.S. and the United Kingdom, Centrilogic delivers smart, streamlined solutions to clients worldwide.

The Service Assurance organization is committed to the success of our customers through outstanding technical support. We are not merely a Call Centre! We actively investigate customer issues by mastering diverse technologies and by working intensively with the products we offer. We measure our success by customer satisfaction.

EXPECTATIONS AND TASKS

Design, develop, configure, and maintain Service Now instances to meet organizational requirements.
Collaborate with stakeholders to gather requirements and translate them into technical solutions within the Service Now platform.
Customize and extend Service Now functionalities through scripting (JavaScript), workflow configuration, and integrations with third-party systems.
Manage user access, roles, and permissions within Service Now, ensuring compliance and security standards are met.
Develop and maintain custom reports, dashboards, and analytics to provide insights into IT service performance, operational trends, and key metrics.
Implement automation workflows and orchestration processes to streamline service delivery, incident resolution, and change management.
Monitor system performance, troubleshoot issues, and implement optimizations to ensure the reliability and scalability of the Service Now platform.
Stay abreast of industry best practices, new features, and emerging technologies in the Service Management space to continuously improve our Service Now environment.
Provide training, documentation, and support to end-users and fellow team members on Service Now functionalities and best practices.

EDUCATION

University degree or College diploma program in Computer Science, Business and Technology, Information Systems or related areas.

WORK EXPERIENCE AND SKILLS

Required:

Proficiency in Service Now administration, including but not limited to: instance configuration, user management, workflow administration, and data management.
Strong development skills in JavaScript, HTML, CSS, and other scripting languages relevant to Service Now customization.
Experience with Service Now reporting and analytics tools (e.g., Performance Analytics, Reporting API) to create and customize reports, dashboards, and visualizations.
ITIL v4 Certification or Knowledge of IT Service Management (ITSM) processes and frameworks to design and implement solutions aligned with industry best practices.
Familiarity with automation tools and techniques (e.g., Service Now Flow Designer, Orchestration) to automate routine tasks and workflows.
Excellent analytical and problem-solving skills, with the ability to troubleshoot complex technical issues and propose effective solutions.
Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders.
Proven track record of delivering high-quality results in a fast-paced, dynamic environment.
5+ years of progressive experience in information technology

Experience in one of the following subject areas is a plus :

Strong knowledge of ServiceNow with recent implementation experience
Service Now certifications (e.g., Certified System Administrator, Certified Application Developer) are a plus.
Experience with Lean, DevOps, Kanban, and other improvement frameworks or techniques

Employment Type: Full Time, Permanent

Read full job description