Subject Matter Expert Web Development

Job Description

Position Overview:

The Subject Matter Expert (SME) plays a crucial role within our team, responsible for delivering high-quality educational content and support to students

The SME will utilize their in-depth subject knowledge and experience to perform core activities such as grading, live chat support, on demand video support and quality assurance, ensuring that all content meets established standards

Additionally, the SME will provide on-demand video support, engage in community support initiatives, and conduct Q&A sessions to foster student understanding and engagement

This role demands proactive learning, the ability to handle complex tasks, and the capacity to offer constructive feedback and process improvements

The SME will also collaborate with mentors to identify and address weak areas within the team, contributing to the overall success and effectiveness of our educational programs

Eligibility

Work experience of 3 years in the relevant industry is recommended, with a portfolio to prove skill sets

Experience in EdTech will be an added advantage

Strong communication skills are essential for delivering live lessons to students in the US

Proficiency in facilitating sessions via Zoom or other online platforms is required

Diversified and in-depth subject knowledge with the required degree

Good grasp of subject-specific software/tools

Primary Responsibilities

Perform all core activities (Grading, Livechat, QA, Live Lessons & Video Weekly Tutoring) within the given guidelines and achieve a QA score of 80% and above

Deliver quality (QA score will validate) content in terms of Grading and Livechat

Review the experts (Mentor Sessions) content as per the latest guidelines and processes

Proactively learn new activities / software / core-subjects and be a part of projects as and when required

Work on difficult tasks across all activities and deliver content without compromising quality

Provide suggestions/changes to activity guidelines or process documents

Review the content from external sources of all difficulty levels and send detailed feedback

Identify weak areas (Subject/Process) of the MNEs in the team and update them to the Lead

Handle queries from outside experts (MNEs)

Provide on-demand video support for students

Participate in community support initiatives to assist students and resolve their queries

Conduct Q&A sessions as needed to enhance student understanding and engagement

Train MNEs and monitor their progress throughout their first 90 days (about 3 months) of onboarding

Support and guide MNEs in their day-to-day processes

Curate new tools and technology for respective subjects

Suggest additions/corrections in the current curriculum

Suggest new courses to be added as per market demand

Gauge incoming volume for chat and grading and suggest redistribution of working shifts as and when needed

Prepare initial reports for SME grading contribution and Livechat effectiveness

Secondary Responsibilities

Analyze graded checkpoints and chats/video support and rate them as per defined standards

Present findings and recommendations in a plan that drives future process improvements

Why do we exist?

Students are working harder than ever before to stabilize their future

Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford

We founded our business on provided affordable textbook rental options to address these issues

Since then, weve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience

These offerings lower financial concerns for students by modernizing their learning experience

We exist so students everywhere have a smarter, faster, more affordable way to student